John Lucas
Orlando
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
24
24
years of professional experience
Work History
Store Manager
Mavis Tires & Brakes
Orlando, FL
07.2022 - Current
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Engaged employees in business processes with positive motivational techniques.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Achieved 70% increase in productivity in fixed operations, parts and service department.
- Create customer estimates and work orders.
- Perform daily accounting, balancing, and report analysis.
- Improved employee retention rates by creating a positive work environment that fostered teamwork and camaraderie among staff members.
- Cultivated strong relationships with vendors, negotiating favorable terms and conditions for the store''s benefit.
Service Advisor / Store Manager (Promoted Within)
Action Gator Tire ( Owned By Mavis )
Orlando, FL
04.2016 - 07.2022
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
Loan Closer
Taylor Morrison Home Funding
12.2014 - 04.2016
- Prepare Closing Disclosures and send them to borrowers to be signed within TRID compliance
- Prepare closing documents and audit for accuracy and compliance
- Prepare Initial Closing Disclosure to send to the buyer within 3 days of closing in order to stay within TRID regulation
- Prepare and balance final closing disclosure with title company or attorney office for accuracy
- Review all funding documents for accuracy and to make sure all documents are received
- Coordinate with Loan Consultant and Client Coordinator on all new Conventional and
- Government Loans
- Data entry within Encompass, Snapdocs to update calculations on HOI, MI and PMI and also Property Taxes
- Review Invoices, Title, CPL, Appraisals, Final Inspections, Lock Confirmations
- Review Sales Contract on a high level of importance to ensure accuracy
- Reviewing all documents to ensure all spelling on names and address are spelled correctly
- Working directly with the Customer care rep at the builders office for any missing documents they may need to be signed at closing
- Work with title agents to ensure accuracy with all clearing of judgements or liens.
Closing Supervisor
DIGITAL RISK, PNC
07.2012 - 12.2014
- Perform a variety of loan documentation duties on moderate to significantly complex residential loan transactions, with emphasis on Harp Loans
- Utilize in-depth knowledge and experience of policies and procedures to ensure the highest levels of quality
- Complete reports for upper management, as well as maintain reports tracking each team member’s daily production
- Review all files that come into closing to determine if rush approval is needed
- Hold daily huddles with the closing team to get a status of their pipeline
- Resolution of all escalation issues from all sites
- Review Harp Loan documents and systems for accuracy
- Assist processing team in making any necessary corrections or updates
- Prepare Harp loan, refinance and/or purchase closing packages
- Specific knowledge and expertise in the preparation of state specific required documentation
- Transmit closing documents to closing agent via email and/or overnight delivery
- Responsible for review of HUD-1 Settlement Statement prior to loan closing to ensure accuracy and completeness
- Provide direction to title company/closing agent regarding changes required
- Escalate fee or value discrepancies to processing and/or underwriting as necessary
- Obtain required funding documentation, review for accuracy and completeness prior to approving loan for funding
- Disburse funds in accordance with company procedures
- Train, coach and mentor new and existing team members
- Serve as a SME on various projects relating to Harp Loans closing requirements
- Back up mortgage loan processors by making outbound calls to borrowers, title companies and other third party vendors, when necessary
- Detailed internal and external communication with loan officers, title agents, borrowers and team members
- Prepare all closing documents from receipt of contract through conducting of the final closing
- Review commitment or binder to determine exceptions that must be cleared prior to closing
- Work directly with closers, processors and borrowers in obtaining necessary documentation to remove exceptions Prepare HUD-1 Settlement Statements Prorate taxes, hazard insurance and loan interest, as required in order to prepare the escrow settlement documents
- Coordinate and schedule on all real estate closings
- Assist customers with questions and concerns by providing effective resolution to any issues
- Responsible for training new hires and delegating duties to employees.
Closer
WYNDHAM VACATION OWNERSHIP
07.2011 - 06.2012
- Handle the tasks of maintaining accuracy and consistency of specifications on abstract and insurance documents
- Communicate with other departments regarding procedures
- Prepare all deeds and mortgages as well as other documents related to closings
- Bill property owners for closing costs while providing high quality customer service
- Arrange mortgage releases or satisfactions necessary to remove encumbrance
- Communicate with owners, agents, real estate broker regarding procedures effecting title to real estate
- Maintain loan information on government reporting forms and document in spreadsheets
- Transference of legal title through issuance of a deed when determined eligible
- Organize, review, and recordation of deeds for property coming back to the organization through trade, default or foreclosure
- Process title insurance orders.
Closing Supervisor
WELLS FARGO HOME MTG
02.2008 - 12.2010
- Perform a variety of loan documentation duties on moderate to significantly complex residential loan transactions, with emphasis on construction-to-perm products
- Utilize in-depth knowledge and experience of policies and procedures to ensure the highest levels of quality
- Review construction documents and systems for accuracy
- Assist processing team in making any necessary corrections or updates
- Prepare construction-to-perm, refinance and/or purchase closing packages
- Specific knowledge and expertise in the preparation of construction loan agreements, modification agreements and state specific required documentation
- Transmit closing documents to closing agent via email and/or overnight delivery
- Responsible for review of HUD-1 Settlement Statement prior to loan closing to ensure accuracy and completeness
- Provide direction to title company/closing agent regarding changes required
- Escalate fee or value discrepancies to processing and/or underwriting as necessary
- Obtain required funding documentation, review for accuracy and completeness prior to approving loan for funding
- Disburse funds in accordance with company procedures
- Complete all required post-closing and shipping tasks
- Resolve any post-closing deficiencies for entire closing team
- Train, coach and mentor new and existing team members
- Serve as SME on various projects relating to construction to perm closing requirements
- Back up mortgage loan processors by making outbound calls to builders, title companies and other third party vendors, when necessary
- Detailed internal and external communication with loan officers, title agents, borrowers and team members.
Closing Manager
First American Title
04.2000 - 12.2007
- Prepare all closing documents from receipt of contract through conducting final closing
- Review commitment or binder to determine exceptions that must be cleared prior to closing
- Work directly with brokers and borrowers in obtaining necessary documentation to remove exceptions Prepare HUD-1 Settlement Statements Prorate taxes, hazard insurance, loan interest and prepare escrow settlement documents
- Coordinate, schedule, conduct, and be witness to, real estate closings
- Obtain payments due, disburse funds to appropriate parties and maintain follow-up necessary for transaction completion and issuance of policy
- Assist customers with questions and concerns by providing effective resolution to any issues
- Travel to various Central Florida locations to conduct closings, notarize and/or record closing documents
- Responsible for closings in all 50 states
- Responsible for training new hires and delegating duties to all 65 team members.
Education
Diploma -
Winter Park High School
Winter Park, FLSkills
- Dvi
- Tekmetric
- Epicore
- Tmax
- Payroll software
- Prodemand
- Notary Public – FL – EXP 6/17/2013
- MS Excel
- Windows XP, 2000 STM
- MS Word
- MS PowerPoint
- MS Publisher
- Adobe Acrobat 70
- Stress Tolerance
- Improve Employee Performance
- Administrative Support
- Product and Service Sales
- Customer Satisfaction
- Hiring and Training
- Sales Strategy Development
- Proven track record
Timeline
Store Manager
Mavis Tires & Brakes
07.2022 - Current
Service Advisor / Store Manager (Promoted Within)
Action Gator Tire ( Owned By Mavis )
04.2016 - 07.2022
Loan Closer
Taylor Morrison Home Funding
12.2014 - 04.2016
Closing Supervisor
DIGITAL RISK, PNC
07.2012 - 12.2014
Closer
WYNDHAM VACATION OWNERSHIP
07.2011 - 06.2012
Closing Supervisor
WELLS FARGO HOME MTG
02.2008 - 12.2010
Closing Manager
First American Title
04.2000 - 12.2007
Diploma -
Winter Park High School