Alfrena Davis
Kansas City,KS
Summary
Proven expertise in complaint resolution and Microsoft Excel, honed across roles at Radius Global Solutions and various nursing homes. Excelled in enhancing customer and patient satisfaction, achieving a notable increase in loyalty through empathetic service and efficient problem-solving. Skilled in fostering positive relationships and maintaining professionalism in high-stress situations.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Radius Global Solutions
06.2023 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
C.N.A
Homedale Nursing Home
02.2014 - 02.2020
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
C.N.A
Highland Nursing Home
03.2003 - 04.2013
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Education
High School Diploma -
Wyandotte High School
Kansas City, KS05-1988
Skills
- Call center experience
- Microsoft Excel
- Complaint resolution
- Customer satisfaction measurement
Certification
Nursing License
Languages
English
Professional Working
Work Preference
Work Type
Part TimeInterests
Cooking
Singing
Computer
Timeline
Customer Service Representative
Radius Global Solutions
06.2023 - 09.2024
C.N.A
Homedale Nursing Home
02.2014 - 02.2020
C.N.A
Highland Nursing Home
03.2003 - 04.2013
Nursing License
High School Diploma -
Wyandotte High School
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