Anneesha Jernegons
Collection Specialist
Williamstown,NJ
Summary
Skilled professional with 20 years experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
18
18
years of professional experience
Work History
SR. Collections Specialist
Radius Global Solutions
06.2015 - 03.2021
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Registered information of customers on database, collecting credit history, financial statements and personal details to preserve accurate records.
- Collaborated with customers to resolve disputes.
- Handled account payments and provided information regarding outstanding balances.
- Generated monthly billing and posting reports for management review.
- Quantified debtor balances to avoid late payments and bad credit.
- Achieved performance goals on consistent basis.
- Monitored outstanding invoices and performed collections duties.
- Trained new team members on scripts, company services, and collection strategies.
- Used skip tracing and other techniques to locate debtors.
- Maintained accurate records of customer payments.
- Utilized various software programs to process customer payments.
- Reconciled accounts receivable to general ledger.
- Negotiated to collect balance in full.
- Created improved filing system to maintain secure client data.
- Maintained high volume of calls and met demands of busy and productive group.
- Audited and corrected billing and posting documents for accuracy.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Counseled debtors on payment options and arranged installment agreements.
- Generated accounts payable reports for management review to aid in financial and business decision making.
- Used data entry skills to accurately document and input statements.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Sr. Collections Agent
SRA ASSOCIATES
01.2013 - 12.2014
- Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
- Achieved performance goals on consistent basis.
- Registered information of customers on database, collecting credit history, financial statements and personal details to preserve accurate records.
- Maintained high volume of calls and met demands of busy and productive group.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Investigated accounts with balance errors using accounting software.
- Negotiated to collect balance in full.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Researched accounts and completed due diligence to resolve collection problems.
- Directed day-to-day collections functions.
- Quantified debtor balances to avoid late payments and bad credit.
- Used probing techniques to determine debtors' reasons for delinquency.
- Processed payments and applied to customer balances.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Counseled debtors on payment options and arranged installment agreements.
- Assisted in implementing procedures and policies to facilitate timely payments.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Used skip tracing and other techniques to locate debtors.
Sr. Collections Agent
MRS, BPO, LLC
04.2008 - 12.2012
- Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
- Achieved performance goals on consistent basis.
- Registered information of customers on database, collecting credit history, financial statements and personal details to preserve accurate records.
- Maintained high volume of calls and met demands of busy and productive group.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Investigated accounts with balance errors using accounting software.
- Negotiated to collect balance in full.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Caregiver
Father - Lorenzo Gaines
Williamstown , NJ
01.2022 - 10.2023
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
Collections Representative
Professional Recovery Services
01.2006 - 03.2008
- Resolved challenging situations with friendly but firm strategies.
- Handled multiple outbound and inbound calls daily with goal of collecting owed debt.
- Processed payments and applied to customer balances.
- Used probing techniques to determine debtors' reasons for delinquency.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
Education
High School Diploma -
Glassboro High School
Glassboro, NJ06.2000
Skills
- Fair Debt Collections Practices
- Managing Delinquent Accounts
- Dispute Resolution
- Communications Strategies
- Collection Calls
- Data Collection Processes
- Organizational Skills
- Negotiating Payments
- Skip Tracking
- Team Oriented
Timeline
Caregiver
Father - Lorenzo Gaines
01.2022 - 10.2023
SR. Collections Specialist
Radius Global Solutions
06.2015 - 03.2021
Sr. Collections Agent
SRA ASSOCIATES
01.2013 - 12.2014
Sr. Collections Agent
MRS, BPO, LLC
04.2008 - 12.2012
Collections Representative
Professional Recovery Services
01.2006 - 03.2008
High School Diploma -
Glassboro High School
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