Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Hi, I’m
Monique Smith
Coral Springs,FL
Summary
Overview
14
years of professional experience
1
Certification
Work History
Radius Global Solutions
Customer Service Representative
04.2019 - 08.2024
Job overview
Responded to customer requests for products, services, and company information.
Having emotional intelligence: Making sure my i’m always in a position of comforting my customer emotions regarding the purpose of the call.
Advance Call Center Technologies
Customer Service/sales Representative
03.2015 - 11.2018
Job overview
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Reduced wait times through efficient call handling, enhancing overall
- Reading customer monthly statements and assisting with any funds error on each statement.
- Making sure customer have their services performing to their everyday needs.
Pier One Restaurant
Waitress
10.2010 - 01.2015
Job overview
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
Cumberland High St Catherine Jamaica
Diploma from Business
06.2003
University Overview
Skills
- Problem-solving abilities
- Active listening
- Critical Thinking
- Team player
- Comprehensive
Certification
Secondary School Certificate (SSC)
Timeline
Customer Service Representative
Radius Global Solutions
04.2019 - 08.2024
Customer Service/sales Representative
Advance Call Center Technologies
03.2015 - 11.2018
Waitress
Pier One Restaurant
10.2010 - 01.2015
Secondary School Certificate (SSC)
Cumberland High
Diploma from Business
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