Summary
Overview
Work History
Education
Skills
Accomplishments
COMMUNITY LEADERSHIP
COMPUTER SOFTWARE
AWARDS
Languages
Timeline
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Alfrieda Hylton

Capitol Heights

Summary

Dynamic, results-driven professional with over 20 years of experience managing high-level administrative tasks for top executives. Expertise in problem-solving and customer service, complemented by a strong work ethic driving commitment to excellence. Proven ability to enhance office efficiency and streamline processes, ensuring seamless operations in fast-paced environments. Recognized for adaptability and a proactive approach to challenges, consistently contributing to organizational success.

Overview

9
9
years of professional experience

Work History

Support Service Specialist

Dept. of Commerce (NOAA)
05.2024 - 03.2025
  • Managed calendars and schedule internal and external in-person and virtual meetings and teleconferences for department leadership.
  • Coordinated domestic and international travel logistics securing flights, transportation, and accommodations for government employees and travelers. This included processing authorizations and reimbursements through the government E-2 Solutions travel system and advised travelers on documents submission for new and renewal of passports and visas procedures in foreign countries.
  • Established an effective working relationship with 6 division chiefs and 100+ Federal employees and external teams.
  • Served as a timekeeper for federal employees, monitoring and verifying the accuracy of timesheets and attendance records, annual and sick leave, retirement, overtime, and travel compensatory. Collaborated with HR and payroll and provided reports to management.
  • Assisted contractor employees with their security clearances appointed by the company sponsoring the individual, guiding them through the application process, and submitting the paperwork to the appropriate government agency through the government’s Electronic Questionnaires for Investigations Processing (e-QIP) system.
  • Assisted with Property Management ensuring control over government property. This involved properly issued to federal workers and contractors who’s responsible for its proper use, maintenance, and return. Include maintaining accurate records throughout the equipment’s life cycle of laptops, monitors, cellphones, and other equipment transferred, reassigned, or disposed of to prevent fraud, waste, and abuse.
  • Served as a trusted agent purchase card holder, purchasing goods and services, negotiating pricing, managing transactions, reconciling monthly bank statements, and managing purchases to comply with federal agency regulations.
  • Administer Record Management, control, and store records, retrieve and archive records, and dispose of records following NOAA and the National Archives and Records Administration (NARA) guidelines. This involves accountability, transparency, integrity, protection, compliance, accessibility, retention, and disposition.

Office Administrator

Tatitlek Corporation
01.2024 - 05.2024
  • Worked as a government contractor for the Dept. of State in Washington, DC. This position required a Secret clearance,
  • Served as the primary point of contact on behalf of Special Envoy and assisted with numerous highly confidential functions in a fast-paced environment.
  • Established collaborative relationships across the organization and provided logistical support for virtual meetings and local in-person meetings.
  • Implemented Standard Office Procedures (SOP) Manual in a clear step-by-step format to manage operations, incorporate visuals and clearly outline responsibilities and necessary resources to help staff perform operations correctly and consistently.
  • Successfully screen and prioritized emails, phone calls, and other communications to increase positive internal and external collaborations.
  • Managed heavy calendar management, planned and scheduled meetings, engagements, and conferences, and informed staff of upcoming meetings and commitments.
  • Acted as a liaison between high-level executives and interacted with external stakeholders to improve effective communication and collaboration.
  • Arranged domestic and international travel and prepared complex travel itineraries related to flights, hotels, transportation, and submitted expense reports to ensure reimbursements within 5 business days in accordance with the organization travel policies.
  • Managed electronic records and documents SharePoint filing system that stores data, updates, retrieves, purges, sub-categories and label folders.
  • Coordinated with appropriate staff to prepare and review materials for the briefing process, including presentations, talking points and logistics to ensure they are done in a timely manner.
  • Managed the front desk operations, coordinated the onboarding process of new hires; and maintained a positive can-do attitude.

Administrative Assistant

Leading Solutions, LLC
07.2022 - 01.2024
  • Worked as a government contractor for the Dept. of Commerce, National Oceanic Atmospheric Administration (NOAA), Science and Technology Department in Silver Spring, MD, and this position requires Public Trust clearance.
  • Greeted and welcomed visitors, determined the nature and purpose of the visit, and directed them to the appropriate person or location.
  • Managed all aspects of domestic and international travel logistic arrangements including passports, visas, and security clearances to foreign countries.
  • Developed and maintained an Excel tracking system to ensure travel expense reports were processed within 5 business days.
  • Served as a timekeeper for federal employees, verifying the accuracy of time and attendance, annual and sick leave, and travel comp time.
  • Communicated regularly with federal and invitational travelers to determine their travel needs and adequately serve them professionally.
  • Sorted and distributed mail and managed the confidentiality of sensitive information with discretion and integrity.
  • Administer Record Management, control, and store records, retrieve and archive records, and dispose of records following NOAA and the National Archives and Records Administration (NARA) guidelines. This involves accountability, transparency, integrity, protection, compliance, accessibility, retention, and disposition.

Administrative Assistant

PM Consulting Group, LLC
06.2021 - 06.2022
  • Worked as a contractor at the Department of Education (DOE) for the Office for Civil Rights (OCR) Division,This temporary position required a Public Trust clearance.
  • Provided general administrative support to Program, Policy, FOIA, Customer Service, Enforcement, Management, and Regional and Headquarters teams. Providing administrative support to Project Management and other project personnel.
  • Executed various administrative tasks and provided office management support to two senior department heads and an OCR team of five Federal employees, increasing office efficiency by 20%.
  • Exceptional communication and customer services/support skills and interaction daily with government personnel and contractors, IT technical support, and other external stakeholders. This included scheduling meetings, appointments, and conferences, and tracking and following up on the filing of discrimination complaints nationwide.
  • Prioritized and answered thousands of emails and hard copy inquiries annually with tact and diplomacy in a professional demeanor by ensuring Title IX discrimination complaints from customers and stakeholders related to race, sex, disabilities, age, religion, language, Boy Scott of America, relations, federal student loans, etc. were handled appropriately. This included composing and preparing DOE, White House, and Congressional correspondences and emails that determine appropriate courses of action for conflict resolutions.
  • Managed incoming Title VI requests to convert foreign language to English for colleagues to understand the language of various cultures.
  • Coordinated, organized, and maintained electronic and physical records to support the obligatory needs of 12 regional offices and external customers. Including storing and retrieving information from Content Management Systems (CMS), Document Management (DM), and Customer Communication Management (CCM) database systems.
  • Researched applicable business and management practices for implementation of DOE programs and operations
  • Managed access and protection of confidentiality and ensured information is only available to authorized federal employees.

Executive Assistant

NRI Staffing
12.2019 - 06.2020
  • Worked as Temp on-site for United Way Worldwide in Alexandria, VA.
  • Provided executive assistant support to the Senior Vice President of Network Strategy and Senior Director of Diversity, Equity, and Inclusion.
  • Managed the administrative workload and workflow for the office, and maintain schedule and calendar of meetings, appointments, conferences, and special events.
  • Developed and maintain strong company-wide working relationships, including with administrative and executive team members.
  • Lead confidential matter with a high-level of sensitivity and discretion, especially matters directly related to the team’s global priorities.
  • Coordinated, prioritized, and handle time sensitive and confidential information ensuring any action is properly addressed.
  • Draft letters, emails, memos, and other documents in support of the office and handle travel domestic and international travel logistics.
  • Temp

Office Administrator

Law Offices of Stewart & Stewart
07.2016 - 08.2019
  • Provided high-level administrative support to a team of 9 partners, 3 associates, 2 trade consultants, and 5 staff members in a fast-paced environment.
  • Developed reports and documentation took minutes, and took dictation, ensuring 100% accurate information.
  • Greeted, welcome, and directed visitors to appropriate staff members to convey excellent customer service.
  • Managed calendar for meetings, appointments, conferences, and teleconferences, and managed travel logistics.
  • Managed database to protect and safeguard client’s sensitive data, files, and other important documentation.
  • Managed and arranged the facility maintenance of office spaces and repairs.
  • Acted as the fire warden of the office safety fire drill and evacuation procedures.
  • Monitored, tracked, and verified employees’ time and attendance, sick days, and vacations.
  • Managed disbursements, reimbursements, and reconciliation of a $500 petty cash account.
  • Managed caseload activities, collected and analyzed information, monitored court appearance dates, and coordinated filing requirements. And maintaining client confidence by keeping client/attorney information confidential.
  • Created business cards and letterhead templates, updated the mailing lists, and prepared bulk mailing for the firm.
  • Downloaded materials from government agency websites daily for the attorneys to properly prepare for the client’s court hearings.
  • Oversaw all aspects of event planning, research venues, and catering services that fit the occasion within budget, and negotiated contracts.
  • Collaborated and maintained an excellent working relationship with higher-level executives, colleagues, clients, and external constituents.
  • Organized and prioritized numerous tasks and completed them under timeline constraints.
  • The law firm permanently closed on 8/31/2019.

Administrative Assistant

Howard University
07.2016 - 07.2017
  • Provided high-level administrative support to the department chairperson, 9 faculty members, 3 office staff, and 3 part-time adjunct professors: assisted faculty with student advisement and course registration.
  • Developed a record management database to track and monitor students’ attendance, progress reports, admission enrollments, course registrations, and disciplinary records of undergraduate and graduate students each semester.
  • Acted as representative of executive leadership regarding internal and external relations and correspondences and screening communications.
  • Prepared and proofread statistical reports, official correspondence, memos, and grants.
  • Managed the Chairperson’s calendar, appointments, meetings, and conference calls for internal/external partners and customers.
  • Arranged business travel for employees, identified the most cost-effective and efficient travel arrangements, and made necessary reservations for accommodations.
  • Managed monthly bank reconciliations, reviewed the general ledger, verified the amounts matched with the financial statement, and maximized the use of allocated funds of the annual department’s budget of $100,000.
  • Prepared purchase orders, handled negotiations with suppliers, tracked orders, ensured timely delivery, and maintained accurate records.
  • Assisted 7 Principal Investigators and 2 Co-Investigators with preparation, identified grant funding opportunities, and managed grant proposals.
  • Assisted the Dean with updating the College of Engineering website to attract the best possible students to the institution.
  • Organized and conducted campus tours for prospective students and their families.
  • Assisted with the recruitment process by identifying students, performing reference checks, and coordinating interviews with potential employers.

Education

Bachelor of Science (BS) - Computer Information Systems

Strayer University
Suitland, Maryland
03.2014

Skills

  • Office administration
  • Meeting scheduling expertise
  • Records organization
  • Team leadership
  • Property acquisition and management
  • Customer relationship management
  • Strategic problem resolution
  • Effective time management
  • Strong verbal and written communication

Accomplishments

  • Introduced efficient travel scheduling and accommodation arrangements, resulting in a 20% reduction in travel expenses.
  • Implemented a company-wide digital filing system, decreasing document retrieval time by 30% and enhancing office efficiency.
  • Handle sensitive information with discretion, and earned the trust and confidence of 10+ senior executives.
  • Conducted document compliance check and updated legal file databases, ensuring accuracy and adherence to protocols.

COMMUNITY LEADERSHIP

Board of Elections, Chief Judge, Upper Marlboro, MD, 2000, Present, Community Leader (2019-Present) Progressive Maryland, Returning Citizens and Drug Policy Task Forces

COMPUTER SOFTWARE

Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook, Project, and Publisher) including Internet Protocol, PeopleSoft, Concur, E2 Travel Solutions, GovTA, WebTA, SharePoint, Microsoft Teams, Zoom, Google Suite, Content Management System (CMS), Document Management (DM), Content Management System (CMS), and Adobe Pro

AWARDS

Received organizational performance awards and bonuses for meeting performance appraisal goals.

Languages

English

Timeline

Support Service Specialist

Dept. of Commerce (NOAA)
05.2024 - 03.2025

Office Administrator

Tatitlek Corporation
01.2024 - 05.2024

Administrative Assistant

Leading Solutions, LLC
07.2022 - 01.2024

Administrative Assistant

PM Consulting Group, LLC
06.2021 - 06.2022

Executive Assistant

NRI Staffing
12.2019 - 06.2020

Office Administrator

Law Offices of Stewart & Stewart
07.2016 - 08.2019

Administrative Assistant

Howard University
07.2016 - 07.2017

Bachelor of Science (BS) - Computer Information Systems

Strayer University

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