Alhasan Abdulrazzaq
Chicago,IL
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
3
3
years of professional experience
Work History
Patient Access Registrar
Endeavor Health
02.2024 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Expedited emergency room admissions through rapid yet thorough collection of critical information.
- Served as a liaison between patients, physicians, and insurance companies to resolve any issues or concerns promptly.
Business Development Coordinator
North Side Toyota
02.2023 - 09.2023
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Generated new business with marketing initiatives and strategic plans.
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
- Executed calling campaigns targeting direct end-user prospective accounts.
- Streamlined sales processes, resulting in improved efficiency and increased revenue.
- Coordinated trade show appearances including booth design, staffing, and promotional materials to maximize company exposure and generate leads.
- Increased lead generation by developing and executing targeted marketing campaigns.
Information Technology Specialist
Smoke Station
04.2021 - 12.2022
- Championed cloud migration projects, successfully transitioning key systems to more scalable platforms.
- Coached and trained end-users on functions, features and basic troubleshooting of software such as Windows and Clover Station POS.
- Communicated regularly with customers concerning data exchange and technology integration.
- Assisted with updating technical support best practices for use by team.
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Ensured data security, implementing encryption measures and access controls for sensitive information.
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
- Set up network profiles, security permissions and file sharing systems.
- Trained end-users on new software applications, increasing productivity across departments.
Education
Bachelor of Science - Information Technology Project Management
Aeizona State University
05.2026
Skills
- Data Analysis
- Machine Learning
- Risk management
- Task management
- Excellent communication skills
- Time management
- Process integration
- Operating Systems (Windows Server, Linux, UNIX)
- Strong Organization
- Information Collection
- Network Configuration, TCP/IP, DNS, DHCP
- Statistical Data Management
Languages
Arabic
Full Professional
Timeline
Patient Access Registrar
Endeavor Health
02.2024 - Current
Business Development Coordinator
North Side Toyota
02.2023 - 09.2023
Information Technology Specialist
Smoke Station
04.2021 - 12.2022
Bachelor of Science - Information Technology Project Management
Aeizona State University
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