Ali Alabadi
Memphis,TN
Summary
Versatile Computer Engineer and customer service professional motivated to maintain customer service satisfaction and contribute to company service. Extensive technical expertise and training and knowledgeable in all phases of computer hardware and software lifecycles. Equally skilled maintaining and enhancing aging legacy systems or building cutting-edge new product installations from scratch.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
UMRF Ventures
Memphis, TN
08.2021 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Responded to or escalated tickets based on severity and internal policies governing responses.
- Notified internal and external customers of impending changes and agreed outages to prevent unexpected service disruptions.
- Answered user inquiries to resolve computer software or hardware operation problems.
Seller
EBay Inc
Memphis, Tennessee
01.2019 - 03.2020
- Assisted customers with purchases by sharing merchandise and pricing information.
- Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
- Maintained high feedback ratings from customers by responding quickly to questions and problems.
- Handled credit cards and cash to accurately process payments at point of sale.
- Established, tracked and closed new business targets to meet long-term growth objectives.
- Identified customer needs by asking questions and advising on best solutions.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Greeted and assisted customers to foster positive experiences.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Education
High School Diploma -
Gateway Christian School
Memphis, TN05.2018
Some College (No Degree) - Computer Engineering
University of Memphis
Memphis, TNSkills
- Data Entry
- Inbound and Outbound Calling
- Account Updating
- Call Management
- Technical Support
- Sales Expertise
- Customer Service
- Typing Proficiency
- Customer Consulting
- Problem-Solving
- Technical Drawings and Schematics
- Electrical Systems Specifications
- Critical Thinking
- Python Programming Language
- Design Troubleshooting
- Electrical System Design
- Professionalism
- Team Collaboration
- MatLab Trained
Timeline
Customer Service Representative
UMRF Ventures
08.2021 - Current
Seller
EBay Inc
01.2019 - 03.2020
High School Diploma -
Gateway Christian School
Some College (No Degree) - Computer Engineering
University of Memphis
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