Summary
Overview
Work History
Education
Skills
Timeline
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Ali Al Khazraji

Auburn,WA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in different industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to go above and beyond job requirements to satisfy customer needs, help team and meet business objectives. Skilled elp desk with broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Meticulous Field Service Technician offering excellent skills in installation, repair, maintenance and customer service. Offering proven history of reliability and integrity, demonstrated across 3 years of industry experience. Hardworking Automotive Technician with 2 years of experience in field. Positive and upbeat individual with enthusiasm for work and understanding of good customer service. Motivated to go above and beyond job requirements to satisfy customer needs, help team and meet business objectives. Skilled elp desk with broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction.

Overview

2
2
years of post-secondary education
7
7
years of professional experience

Work History

Field Service Technician

ADT Service tech
Tacoma, WA
02.2021 - Current
  • Install repair replacement radio equipment on all security systems and reprogram panel with the updated radio and update firmware, make sure all system talk to each other.
  • Educated customers on effective use of security systems.
  • Educated customers on proper ways to use security systems after completing tests and repairs.
  • Explained how to properly use security systems so that customers were knowledgeable.
  • Demonstrated features and functionality of alarm systems to customers.
  • Communicated effectively with customers, answering questions and concerns regarding systems.
  • Responded to maintenance calls and troubleshot devices.

Field Cable technician

Comcast
Seattle, WA
09.2018 - 02.2021
  • Inspect or test lines or cables, recording and analyzing test results, to assess transmission characteristics and locate faults or malfunctions.
  • Travel to customers' premises to install, maintain, or repair audio and visual electronic reception equipment or accessories.
  • Splice cables, using hand tools, epoxy, or mechanical equipment.
  • Measure signal strength at utility poles, using electronic test equipment.
  • Set up service for customers, installing, connecting, testing, or adjusting equipment.
  • Place insulation over conductors or seal splices with moisture-proof covering.
  • Access specific areas to string lines or install terminal boxes, auxiliary equipment, or appliances, using bucket trucks, or by climbing poles or ladders, or entering tunnels, trenches, or crawl spaces.
  • String cables between structures and lines from poles, towers, or trenches and pull lines to proper tension.
  • Install equipment such as amplifiers or repeaters to maintain the strength of communications transmissions.
  • Lay underground cable directly in trenches or string it through conduits running through trenches.
  • Pull up cable by hand from large reels mounted on trucks; then pull lines through ducts by hand or with winches.
  • Clean or maintain tools or test equipment.
  • Explain cable service to subscribers after installation and collect any installation fees that are due.

Counter Sales

Hertz/DoIIar Rent A Car
SeaTac, WA
08.2016 - 08.2018
  • Greet customers and discuss the type, quality and quantity of merchandise sought for rental.
  • Compute charges for merchandise or services and receive payments.
  • Answer telephones to provide information and receive orders.
  • Provide information about rental items, such as availability, operation or description.
  • Rent items, arrange for provision of services to customers and accept returns.

Auto Mechanic Technician

Nissan of Kirkland
Kirkland, WA
08.2014 - 08.2016
  • Maintained compliance with dealer and manufacturer standards for warranty repair and maintenance actions.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledgebase.
  • Completed customer orders and warranty services according to manufacturer specifications.
  • Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
  • Maintained vehicle records by recording service and repairs.
  • Changing brakes on customer's vehicles.
  • Replacing belts, hoses, bulbs, parts, etc.
  • Auto tune up replacing spark plugs coils washers and Filters.

Help Desk Technician

Xerox Corporation
Redmond, WA
02.2014 - 08.2014
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Installed, modified and repaired software to resolve technical issues.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Monitored systems in operation and input commands to troubleshoot areas such as Android platform on Smart phones, chromebook and chromecast.
  • Performed tests of functionality, security and performance of different workstations and devices.
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.
  • Activated accounts for clients interested in new services.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.

Education

Certificate of Completion - Computer Networking

Renton Technical College
Renton, WA
01.2012 - 06.2014

Skills

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Timeline

Field Service Technician

ADT Service tech
02.2021 - Current

Field Cable technician

Comcast
09.2018 - 02.2021

Counter Sales

Hertz/DoIIar Rent A Car
08.2016 - 08.2018

Auto Mechanic Technician

Nissan of Kirkland
08.2014 - 08.2016

Help Desk Technician

Xerox Corporation
02.2014 - 08.2014

Certificate of Completion - Computer Networking

Renton Technical College
01.2012 - 06.2014
Ali Al Khazraji