Ali Alnaib
Sacramento,CA
Summary
Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Manager
Dino Daycare
Orangevale, CA
11.2023 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Lyft
Lyft Driver Hub
Sacramento, CA
01.2016 - 01.2023
- Understood and followed oral and written directions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Uber Partner
Uber
Sacramento, CA
01.2011 - 01.2016
- Greeted passengers and provided a safe and comfortable ride to their destination.
- Monitored traffic conditions in order to plan the most efficient route for each passenger.
- Provided customer service by answering questions, providing recommendations, and responding to feedback.
Manager
Maharaja Sweets
Lebanon, CA
01.2005 - 03.2008
- Developed annual goals for each department based on market trends and competitor analysis.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
Education
Associate of Business Administration -
University of Iraq
06-1991
Skills
- Customer Service
- Positive Attitude and Energetic
- Customer Satisfaction
- Attention to Detail
- Time Management
- Bilingual
Languages
Arabic
References
References available upon request
Timeline
Manager
Dino Daycare
11.2023 - Current
Lyft
Lyft Driver Hub
01.2016 - 01.2023
Uber Partner
Uber
01.2011 - 01.2016
Manager
Maharaja Sweets
01.2005 - 03.2008
Associate of Business Administration -
University of Iraq