Ali Alsalami
Bellevue,United States
Summary
Certified IT Engineer with extensive experience in user support, root cause analysis, and cloud operations. Proficient in Azure services, dedicated to resolving complex issues, and optimizing system performance. Recognized for exceptional problem-solving abilities and a customer-centric approach in both remote and in-person environments.
Overview
6
6
years of professional experience
2
2
Certification
Work History
Senior Technical Support Specialist
Microsoft/Mindtree LTD
Bellevue, WA
06.2021 - Current
- Specialized in providing top-tier IT support for enterprise-level challenges, ensuring swift and effective resolution of technical issues.
- Led the Azure Support team to quickly address and resolve critical workload issues, significantly improving system performance.
- Recognized as 'Outstanding Performer' for dedication to resolving customer issues and providing an excellent support experience.
- Managed customer support cases from start to finish, ensuring a smooth and satisfactory resolution process.
IT Manager
Wholesale Auto Credit
06.2020 - 06.2021
- Developed and managed innovative business platforms for sales and inventory, leading to a 25% increase in sales.
- Directed technical operations and financial bookkeeping with a focus on detail and efficiency.
- Ensured the smooth operation of daily business activities through effective IT management.
- Maintained comprehensive oversight of network systems, inventory, and organizational tasks.
District Manager
Metro By T-Mobile
03.2018 - 06.2020
- Oversaw financial operations and daily banking activities, upholding high standards of accuracy and security.
- Led team training initiatives, resulting in the team surpassing monthly sales targets by 120%.
- Built and nurtured a team of talented individuals, creating a strong and collaborative leadership group.
- Managed inventory orders and transfers across district stores, optimizing stock levels and analyzing sales data for strategic insights.
Education
Cloud Boot Camp - Cloud Management
Sollers College
Piscataway, United States06.2021
Associate of Science - Computer And Information Sciences
Jefferson State Community College
Birmingham, AL12.2020
Skills
- Network engineering
- Web Development
- Coding
- Software Engineering
- Computer Maintenance
- Financial Management
- Android Development
- Team Managment
- Human Resources
- Engineering support
- Cloud engineering experience
Interests
Information Technology Cloud Computing
Innovation Coding Space
Artificial Intelligence Dance
Additional Information
- Achievements/Tasks Achievements/Tasks Achievements/Tasks
Certification
- AZ-104: Microsoft Azure Administrator
- AZ-900: Microsoft Azure Fundamentals
Languages
Arabic
Native or Bilingual
Spanish
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I find that the harder I work, the more luck I seem to have.
Thomas Jefferson
Timeline
Senior Technical Support Specialist
Microsoft/Mindtree LTD
06.2021 - Current
IT Manager
Wholesale Auto Credit
06.2020 - 06.2021
District Manager
Metro By T-Mobile
03.2018 - 06.2020
Cloud Boot Camp - Cloud Management
Sollers College
Associate of Science - Computer And Information Sciences
Jefferson State Community College
- AZ-104: Microsoft Azure Administrator
- AZ-900: Microsoft Azure Fundamentals
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