Alison Baker
Phoenix,AZ
Summary
People-oriented professional with a diverse background in customer experience, sales, team development, and instruction. I'm passionate about building genuine relationships, creating a positive environment where people feel supported, and taking initiative to contribute to the success of the team. Through my experience at Trader Joe's and previous leadership, hospitality and teaching roles, I have developed a strong foundation in business operations, communication, and coaching. I take pride in being a woman of integrity, dependable, adaptable, and committed to continuous growth.
"People will never forget how you made them feel." - Maya Angelou
Overview
11
11
years of professional experience
Work History
Crew Member
Trader Joe's Company
Scottsdale, Arizona
01.2026 - Current
- Deliver exceptional WOW customer experience by building rapport with customers, anticipating needs, and creating a welcoming shopping experience.
- Train fellow Crew Members by sharing operational knowledge, reinforcing store standards/values, and supporting their development and success on the crew. As well as empower them to seek advancement if they show interest, just as my trainers inspired me.
- Took initiative in writing the store's bar and vitamin order, earning the opportunity to take on the wine order writing alongside my section mentor. Over the past few months, our efforts have helped maintain in-stocks to meet customer demand, section merchandising, while contributing to year-over-year growth in the wine section.
- Consistently meet or exceed expectations in individual performance evaluations, demonstrating accountability, initiative, and commitment to Trader Joe's standards.
Bartender
Cien Agaves Tacos and Tequila
Scottsdale, Arizona
02.2024 - 05.2026
- Leveraged knowledge of bar and menu options to craft personalized drink recommendations and enhance dining experience.
- Crafted a variety of cocktails using fresh ingredients and traditional techniques. using fresh ingredients and traditional techniques.
- Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Assisted in training new bartenders on standard operating procedures.
- Performed opening and closing duties including restocking supplies.
- Oversaw guests' alcohol consumption levels, ensuring compliance with regulations and promoting responsible drinking.
Director of Sales & Sales Coordinator
Henderson Hospitality
Scottsdale, Arizona
12.2021 - 02.2024
- Analyzed market trends to identify new business opportunities within the hospitality sector.
- Managed client relationships to ensure satisfaction and loyalty among guests.
- Coordinated with various departments to align sales objectives with operational goals.
- Attended trade shows, conferences and industry events to promote the company's brand image.
- Maintained active sales contacts with assigned accounts to keep communication open and capture consistent revenue.
- Established sales objectives by forecasting and developing annual sales quotas for regions and territories.
Sales Coordinator & Front Desk Agent
Crescent
Scottsdale, Arizona
01.2021 - 12.2021
- Greeted guests warmly and efficiently at the front desk.
- Managed check-in and check-out processes seamlessly for all visitors.
- Handled guest inquiries and resolved issues promptly and professionally.
- Processed payments and managed billing inquiries with attention to detail.
- Answered phones, responded to inquiries, and took messages.
- Managed customer inquiries and provided timely responses to enhance satisfaction.
- Assisted in preparing sales reports using CRM software for accurate tracking.
- Supported the sales team by coordinating appointments and follow-up communications.
- Performed follow-up calls with customers after each sale was completed.
Dance Instructor
Summer's Danceworks
Prescott, AZ
04.2016 - 12.2020
- Designed engaging dance lesson plans for various skill levels.
- Developed choreography for student performances and showcases.
- Organized and led workshops to enhance dance skills and creativity.
- Coordinated recital preparation, including costumes and staging logistics.
- Fostered a positive learning environment through effective communication and encouragement.
- Demonstrated proper technique while teaching new movements or steps.
- Developed and implemented dance classes for students of all ages, levels and abilities.
Education
Bachelor of Arts - Hotel, Resort And Restaurant Management
Northern Arizona University
Flagstaff, AZ05-2021
Associate of Arts - Dance
Maricopa Community Colleges, Scottsdale Community College
Scottsdale, AZ05-2015
Associate of Arts - Dance Technology
Maricopa Community Colleges, Scottsdale Community College
Scottsdale, AZ05-2015
High School Diploma -
Prescott High School
Prescott, AZ05-2011
Skills
- Customer Experience & WOW Service
- Training fellow Crew Members
- Section ownership and store standards
- Multitasking under pressure
- Conflict resolution and service recovery
- Team leadership and cross functional communication
- Creating an inclusive, supportive environment
Timeline
Crew Member
Trader Joe's Company
01.2026 - Current
Bartender
Cien Agaves Tacos and Tequila
02.2024 - 05.2026
Director of Sales & Sales Coordinator
Henderson Hospitality
12.2021 - 02.2024
Sales Coordinator & Front Desk Agent
Crescent
01.2021 - 12.2021
Dance Instructor
Summer's Danceworks
04.2016 - 12.2020
Bachelor of Arts - Hotel, Resort And Restaurant Management
Northern Arizona University
Associate of Arts - Dance
Maricopa Community Colleges, Scottsdale Community College
Associate of Arts - Dance Technology
Maricopa Community Colleges, Scottsdale Community College
High School Diploma -
Prescott High School