Ali Beydoun
Detroit,MI
Summary
Accomplished Relationship Manager with over five years of experience in the financial and banking industry, specializing in fostering strong partnerships and driving customer satisfaction. Proven track record of identifying and cultivating authentic client relationships, resulting in increased retention and revenue growth. Skilled in pipeline management, cold-calling, and objection handling, with a keen focus on delivering exceptional customer experiences. Eager to leverage my expertise in relationship management to support Mercury in revolutionizing banking for startups and businesses.
Overview
7
7
years of professional experience
Work History
Relationship Manager
New American Funding
09.2023 - 03.2024
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Cultivated a culture of continuous improvement within the sales development team by encouraging open feedback, embracing innovative ideas, and celebrating individual successes.
Senior Sales Development Representative
Rocket Mortgage
11.2022 - 06.2023
- Increased sales pipeline by identifying high-potential prospects and conducting effective outreach campaigns.
- Leveraged social media platforms strategically to identify key decision-makers in target organizations more efficiently.
- Increased online sales by developing and implementing targeted ecommerce marketing strategies.
- Used data analytics to identify and track sales trends and develop actionable insights.
- Achieved and exceeded monthly and annual sales targets.
Sales Development Representative
Rocket Mortgage
12.2020 - 11.2022
- Promoted to drive the vision and strategy for Rocket Rewards, a first-of-its-kind, direct-to-consumer Mortgage & Rewards program, reshaping the landscape of the industry.
- Championed a customer-centric approach, integrating user feedback and market research to drive continuous improvement and iterate on the Rocket Rewards program, resulting in enhanced customer satisfaction and engagement.
- Increased sales revenue by building and maintaining strong relationships with key clients.
- Developed exceptional interpersonal, speaking, and listening skills from talking with both customers and upper management.
Mortgage Banker
Rocket Mortgage
06.2019 - 01.2021
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Evaluated client financial positions and identified most appropriate banking products.
- Maintained a high level of product knowledge, staying current with industry trends and regulations.
- Exceeded sales goals consistently by developing strong relationships with clients and realtors.
- Worked with underwriters to fix application problems and resolve issues.
Real Estate Consultant
Remax Realty Services
09.2017 - 07.2019
- Facilitated seamless transactions by effectively communicating with both buyers and sellers.
- Generated leads for sales and rentals through a combination of cold calling and referrals, resulting in an expanded customer base
- Consistently exceeded sales quotas by successfully selling a high volume of properties within tight timeframes.
- Negotiated favorable contracts for both buyers and sellers to maximize customer satisfaction and loyalty.
- Established and maintained strong relationships with clients by accurately identifying their needs and offering relevant real estate investment options
Education
Bachelor of Arts - Business Administration And Management
Wayne State University
Detroit, MISkills
- Pipeline Management
- Upselling strategies
- Cold-calling
- Performance Tracking
- Objection handling
- Ecommerce Platform Knowledge
- Brand Development Strategy
- Goal-oriented mindset
- Customer Relationship Building
- CRM Tracking
Timeline
Relationship Manager
New American Funding
09.2023 - 03.2024
Senior Sales Development Representative
Rocket Mortgage
11.2022 - 06.2023
Sales Development Representative
Rocket Mortgage
12.2020 - 11.2022
Mortgage Banker
Rocket Mortgage
06.2019 - 01.2021
Real Estate Consultant
Remax Realty Services
09.2017 - 07.2019
Bachelor of Arts - Business Administration And Management
Wayne State University