Ali Cottrell
CLAY
Summary
Experienced leader with a proven track record at Sorrentino Funeral Service, driving operational excellence and staff development. Skilled in strategic planning and conflict resolution, successfully enhancing team performance and client satisfaction by 20%. Adept at fostering strong relationships and implementing effective training programs to achieve organizational goals.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Manager for Funeral Home
Sorrentino Funeral Service
- Oversaw daily operations, ensuring compliance with industry regulations and standards.
- Managed staff schedules, optimizing workforce allocation for service efficiency.
- Developed and implemented training programs to enhance team performance and service quality.
- Coordinated logistics for funeral services, ensuring seamless execution and client satisfaction.
Union Local President
Civil Service Employee Association
Syracuse, NY
07.2018 - Current
- Spearheaded strategic initiatives to elevate member engagement and participation in association activities.
- Facilitated collaboration with stakeholders to champion employee rights and resolve workplace issues.
- Designed and executed comprehensive training programs to enhance staff capabilities.
- Cultivated open communication channels between management and employees to enhance transparency and trust within the organization.
- Evaluated policy impacts on members and delivered strategic recommendations to leadership for enhanced outcomes.
- Directed budget allocation processes to optimize resource utilization and align with organizational objectives.
- Guided junior staff in professional development initiatives to elevate team performance standards.
- Spearheaded community outreach initiatives to cultivate partnerships with local organizations.
- Spearheaded fundraising events that generated substantial financial support for community programs and initiatives.
- Directed public relations campaigns to enhance organizational visibility and foster positive community perception.
- Oversaw event planning processes from concept to execution, ensuring high-quality programming standards.
- Facilitated conflict resolution among team members, ensuring diplomatic and fair outcomes.
- Orchestrated team-building exercises during staff meetings to enhance collaboration and cohesion.
- Facilitated professional development initiatives for staff, enhancing skills and knowledge base.
- Spearheaded volunteer coordination initiatives to enhance member engagement and fulfill organizational objectives.
- Cultivated local partnerships by forging strategic collaborations with community organizations and businesses.
- Spearheaded diversity and inclusion initiatives to foster an inclusive community environment.
- Oversaw financial stewardship through meticulous review of financial reports, conducting audits, and identifying cost-saving opportunities.
- Cultivated strategic partnerships with local government officials to advocate for policies benefiting constituents.
- Facilitated community engagement through organization and hosting of monthly town hall meetings.
- Enhanced organizational financial stability through strategic budgeting and resource allocation.
- Facilitated transparency in decision-making by engaging committee members in discussions and voting processes.
- Oversaw daily operations of organization, ensuring seamless functionality across all departments.
- Formulated and executed strategic plans to drive organizational growth and sustainability.
- Demonstrated commitment to organizational values through consistent integrity and ethical conduct in all interactions.
Patient Access Service Clerk
Upstate Medical University Hospital
Syracuse, NY
04.2015 - Current
- Facilitated patient inquiries and coordinated referrals to appropriate departments.
- Oversaw cleanliness and organization of service areas, ensuring patient comfort.
- Managed accurate processing of patient information utilizing electronic health record systems.
- Partnered with medical staff to optimize patient flow and enhance operational efficiency.
- Facilitated appointment scheduling and streamlined management of patient records.
- Facilitated training sessions for new staff on protocols and service standards to elevate team performance.
Sales Associate
Driver's Village Inc
Cicero, NY
01.2012 - 04.2015
- Assisted customers in selecting vehicles based on needs and preferences.
- Developed product knowledge to provide accurate information and recommendations.
- Processed sales transactions efficiently using dealership management software.
- Collaborated with team members to maintain an organized showroom environment.
Education
Bachelor of Science - Business Management
Wright State University
Dayton, OH01-1994
High School Diploma - General Studies
Dayton Dunbar
Dayton, OH06-1989
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff management
- Staff training and development
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Employee development
- Schedule management
- Active listening
- Good judgment
- Negotiation and conflict resolution
- Operations management
- Strategic planning
- Customer relationship management (CRM)
- Staff development
- Sales techniques
- Policy implementation
- Conflict resolution
- Workforce management
- Business administration
- Marketing
- Negotiation
- Budget control
- Expectation setting
- Emergency response
- Expense tracking
Certification
Diversity equity and inclusion
Timeline
Union Local President
Civil Service Employee Association
07.2018 - Current
Patient Access Service Clerk
Upstate Medical University Hospital
04.2015 - Current
Sales Associate
Driver's Village Inc
01.2012 - 04.2015
Manager for Funeral Home
Sorrentino Funeral Service
Bachelor of Science - Business Management
Wright State University
High School Diploma - General Studies
Dayton Dunbar