Mignon Mooring
Phoenix,AZ
Summary
Compassionate and empathetic Funeral Director dedicated to helping families celebrate the lives of their loved ones and find closure through high-quality and individualized funeral services. Extensive business finance and operations management experience. Effective team leader with progressive experience managing and training employees. Adept and knowledgeable sales professional in pre-need insurance sales.
Overview
28
28
years of professional experience
Work History
Funeral Home Manager
Eastlake Mortuary
Phoenix, AZ
08.2023 - Current
- Improved marketing to attract new customers and promote business.
- Managed and motivated employees to be productive and engaged in work.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
Funeral Director/ Corporate Trainer/ Office Manager/Embalmer
Service Corporation International
01.2008 - Current
- Act as primary liaison to families seeking funeral arrangements
- Arrange funerals and inform survivors of benefits for which they may be eligible
- Maintain financial records, order merchandise, and prepare accounts.
- Plan, schedule and coordinate funerals, burials, and cremations
- Provide information on funeral service options
- Offer counsel and comfort to bereaved families and friends
- Train employees on sales tactics
- Responsible for Accounts Payable, Timekeeping, Collections
- Arrange and sell pre-need insurance packages
- Manage Embalming Department
- Direct funeral services
- Thoroughly and tactfully explain the features, advantages, and disadvantages of policies
Supervising Embalmer
Harrison Ross Mortuaries
Los Angeles, CA
01.1998 - 01.2006
- Trained and supervised apprentice embalmers
Education
Funeral Director - Embalmer, Life and Notary Public Licenses
Cypress College
Cypress, CASkills
- Licensed Funeral Director
- Oral & Written Communication
- Analytical
- Problem Solver
- Detail Oriented
- Adaptable
- Flexible
- Business Management
- Time Management
- Empathy
- Leadership
- Customer Service
- Family Counseling
- Inventory Management
- Staff Scheduling
- Team Building
- Finance Management
- Sales
- Consistent JD Power Scores in the High 900’s
Timeline
Funeral Home Manager
Eastlake Mortuary
08.2023 - Current
Funeral Director/ Corporate Trainer/ Office Manager/Embalmer
Service Corporation International
01.2008 - Current
Supervising Embalmer
Harrison Ross Mortuaries
01.1998 - 01.2006
Funeral Director - Embalmer, Life and Notary Public Licenses
Cypress College