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Ali Gilgenbach
Columbus Grove,Ohio
Growth demands a temporary surrender of security.
Gail Sheehy
Summary
Dedicated to offering exceptional assistance to team members and clients. Positive and upbeat with strong relationship-building abilities. Committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
16
16
years of professional experience
Work History
Loan Servicer
The Union Bank Company
Columbus Grove, Ohio
01.2020 - 12.2023
- Streamlined loan servicing processes by implementing new software and tools, improving efficiency and reducing errors.
- Reduced delinquencies with proactive communication strategies and tailored payment plans for borrowers facing financial difficulties.
- Enhanced customer satisfaction by efficiently handling inquiries, addressing concerns, and providing timely updates on loan status.
- Assisted in the development of comprehensive training programs for newly hired loan servicers, ensuring a consistent approach to service delivery.
- Achieved high levels of accuracy in loan documentation by diligently reviewing and verifying borrower information.
Bank Teller
The Union Bank Company
Columbus Grove, OH
02.2020 - 11.2020
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Streamlined teller operations for better workflow by implementing time-management strategies.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
Detail Oriented General Laborer
Colonial Surface Solutions
Columbus Grove, OH
05.2019 - 01.2020
- Improved worksite safety by consistently adhering to established protocols and regulations.
- Completed tasks efficiently for timely project completion within set deadlines.
- Ensured quality workmanship, performing thorough inspections and addressing any issues promptly.
Pro-Sell Representative
Anheuser-Busch Sales of Lima
Lima, OH
10.2013 - 05.2019
- Enhanced company reputation by providing exceptional customer service and support.
- Contributed to team sales goals by upselling products and services to customers.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Improved client retention rates by building strong relationships and offering personalized solutions to their needs.
Merchandiser
Coca-Cola Refreshments
05.2012 - 10.2013
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
Legal Assistant
Cory, Meredith, Witter, Anderson & Smith, L.P.A.
Lima, OH
12.2007 - 05.2012
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Streamlined administrative processes for better efficiency in handling caseloads, reducing paperwork backlog, and ensuring timely completion of tasks.
Education
Associates - Paralegal/Legal Assisting
05.2007
Skills
- Organizational Competence
- Teamwork and Collaboration
- Payment Processing Efficiency
- Customer Service Excellence
- Workload Balancing
- Problem Solving
- Organizational Skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Timeline
Bank Teller - The Union Bank Company
02.2020 - 11.2020
Loan Servicer - The Union Bank Company
01.2020 - 12.2023
Detail Oriented General Laborer - Colonial Surface Solutions
05.2019 - 01.2020
Pro-Sell Representative - Anheuser-Busch Sales of Lima
10.2013 - 05.2019
Merchandiser - Coca-Cola Refreshments
05.2012 - 10.2013
Legal Assistant - Cory, Meredith, Witter, Anderson & Smith, L.P.A.
12.2007 - 05.2012
James A Rhodes State College - Associates, Paralegal/Legal Assisting