Summary
Overview
Work History
Education
Skills
Work Availability
Interests
Timeline

Ali Gilgenbach

Columbus Grove,Ohio
Growth demands a temporary surrender of security.
Gail Sheehy

Summary

Dedicated to offering exceptional assistance to team members and clients. Positive and upbeat with strong relationship-building abilities. Committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.

Overview

16
16
years of professional experience

Work History

Loan Servicer

The Union Bank Company
Columbus Grove, Ohio
01.2020 - 12.2023
  • Streamlined loan servicing processes by implementing new software and tools, improving efficiency and reducing errors.
  • Reduced delinquencies with proactive communication strategies and tailored payment plans for borrowers facing financial difficulties.
  • Enhanced customer satisfaction by efficiently handling inquiries, addressing concerns, and providing timely updates on loan status.
  • Assisted in the development of comprehensive training programs for newly hired loan servicers, ensuring a consistent approach to service delivery.
  • Achieved high levels of accuracy in loan documentation by diligently reviewing and verifying borrower information.

Bank Teller

The Union Bank Company
Columbus Grove, OH
02.2020 - 11.2020
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Streamlined teller operations for better workflow by implementing time-management strategies.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.

Detail Oriented General Laborer

Colonial Surface Solutions
Columbus Grove, OH
05.2019 - 01.2020
  • Improved worksite safety by consistently adhering to established protocols and regulations.
  • Completed tasks efficiently for timely project completion within set deadlines.
  • Ensured quality workmanship, performing thorough inspections and addressing any issues promptly.

Pro-Sell Representative

Anheuser-Busch Sales of Lima
Lima, OH
10.2013 - 05.2019
  • Enhanced company reputation by providing exceptional customer service and support.
  • Contributed to team sales goals by upselling products and services to customers.
  • Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
  • Improved client retention rates by building strong relationships and offering personalized solutions to their needs.

Merchandiser

Coca-Cola Refreshments
05.2012 - 10.2013
  • Boosted sales by implementing effective merchandising strategies and visually appealing displays.
  • Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
  • Collaborated with store management to develop promotional plans and execute timely merchandise resets.

Legal Assistant

Cory, Meredith, Witter, Anderson & Smith, L.P.A.
Lima, OH
12.2007 - 05.2012
  • Facilitated timely resolution of legal matters by preparing and organizing essential documents.
  • Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage.
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
  • Streamlined administrative processes for better efficiency in handling caseloads, reducing paperwork backlog, and ensuring timely completion of tasks.

Education

Associates - Paralegal/Legal Assisting

James A Rhodes State College, Lima, OH
05.2007

Skills

  • Organizational Competence
  • Teamwork and Collaboration
  • Payment Processing Efficiency
  • Customer Service Excellence
  • Workload Balancing
  • Problem Solving
  • Organizational Skills

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Reading

Timeline

Bank Teller - The Union Bank Company
02.2020 - 11.2020
Loan Servicer - The Union Bank Company
01.2020 - 12.2023
Detail Oriented General Laborer - Colonial Surface Solutions
05.2019 - 01.2020
Pro-Sell Representative - Anheuser-Busch Sales of Lima
10.2013 - 05.2019
Merchandiser - Coca-Cola Refreshments
05.2012 - 10.2013
Legal Assistant - Cory, Meredith, Witter, Anderson & Smith, L.P.A.
12.2007 - 05.2012
James A Rhodes State College - Associates, Paralegal/Legal Assisting
Ali Gilgenbach