Ali Hamade
Rochester Hills,MI
Summary
Dynamic leader with expertise in employee training and inventory control, honed as a District Manager at Lefty's Grill. Achieved consistent revenue growth by leveraging decision-making and customer service skills. Proven track record in enhancing team performance and operational efficiency, ensuring safety compliance and fostering a collaborative work environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Shift Manager
Pita Way
07.2024 - Current
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
District Manager
Lefty's Grill
12.2019 - 07.2024
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
Delivery Driver
Pharmascript
04.2018 - 12.2019
- Upheld stringent security measures during transport to protect sensitive patient information and valuable inventory.
- Maintained detailed records of deliveries, including signatures, dates, and times for regulatory compliance.
- Navigated challenging traffic conditions while maintaining punctuality in delivering critical medications to patients in need.
- Collaborated with team members to develop strategies for improving overall efficiency within the pharmaceutical delivery department.
- Kept vehicles clean, organized, and well-maintained to ensure smooth operations and project a professional appearance.
Massage Therapist
Massage Envy Spa
10.2016 - 04.2019
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
- Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
Shift Manager
BP Gas Station
04.2014 - 09.2016
- Maintained clean and orderly work station.
- Provided accurate cash handling and timely transactions, ensuring smooth operations at the register.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Enhanced customer satisfaction by providing efficient and friendly service at the gas station.
- Maintained a clean and organized store environment for improved customer experience.
- Managed inventory and restocked shelves as needed to maintain adequate product availability.
- Followed strict security protocols during shift changes and cash drops to prevent theft or loss incidents.
Education
Associate Of Applied Science - Massage Therapy
Dorsey School of Business
Madison Heights, MI09.2016
Diploma - General Studies
Crestwood High School
Dearborn Heights, MI05.2012
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Opening and closing procedures
- Punctual and reliable
- Energetic and enthusiastic
- Delegating work
- Inventory control
- Safety compliance
- Shift leadership
- Schedule oversight
- Workplace safety
Certification
- ServSafe Manager
- ServSafe Alcohol
- Hospitality Supervisor
- Guest Service Professional
Timeline
Shift Manager
Pita Way
07.2024 - Current
District Manager
Lefty's Grill
12.2019 - 07.2024
Delivery Driver
Pharmascript
04.2018 - 12.2019
Massage Therapist
Massage Envy Spa
10.2016 - 04.2019
Shift Manager
BP Gas Station
04.2014 - 09.2016
Associate Of Applied Science - Massage Therapy
Dorsey School of Business
Diploma - General Studies
Crestwood High School
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