Summary
Work History
Education
Skills
Timeline
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Ali Ibrahim

Philadelphia,PA

Summary

Dynamic Client Support Specialist with proven expertise at Laan in optimizing dispatch operations and enhancing service reliability. Skilled in interpersonal communication and client relationship building, I effectively coordinated driver schedules and minimized disruptions, ensuring compliance with safety standards while delivering exceptional support. Committed to fostering positive client experiences through empathy and proactive problem-solving.

Work History

Client Support Specialist

Laan
2023 - 2024

Managed routing, driver coordination, and dispatching to ensure timely transportation services.

Oversaw daily dispatch operations, scheduling drivers and optimizing routes for efficiency.

Monitored delays and incidents, responding swiftly to maintain service reliability.

Coordinated coverage for absent drivers, adjusting routes to minimize disruptions.

Recorded significant information from calls, maintaining accurate logs in computer systems.

Ensured compliance with safety regulations and standards across all operations.

Prioritized tasks effectively in both independent and collaborative environments.

Contributed to a fast-paced work atmosphere while delivering consistent results.

Education

High School Diploma -

University of Arizona
Tucson, AZ

Skills

  • Interpersonal and written communication
  • Client relationship building
  • Empathy and patience
  • Support inquiry assistance

Timeline

Client Support Specialist

Laan
2023 - 2024

High School Diploma -

University of Arizona
Ali Ibrahim