Ali Kainber
Olympia
Summary
I am a shift Manager at sonic drive-in with a strong focus on customer service and employee training. Successfully implemented efficient workflows, reducing order delivery times and enhancing customer satisfaction. Skilled in cash handling and staff motivation, fostering a safe and productive work environment while ensuring compliance with health regulations.
Offering exceptional teamwork and leadership abilities, fully prepared to thrive in fast-paced environment and learn new processes. Brings understanding of customer service principles and operational efficiency, with developing skills in team management and scheduling. Ready to use and develop communication and organizational skills in many other roles.
Overview
1
1
year of professional experience
Work History
Shift Manager
Sonics Drive In
10.2024 - Current
- Supervised daily operations, ensuring adherence to quality and service standards.
- Trained and mentored new staff on operational procedures and customer service best practices.
- Monitored inventory levels, coordinating with suppliers to maintain stock availability.
- Implemented efficient workflow processes, reducing order delivery times during peak hours.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Conducted regular team meetings to communicate goals and improve performance outcomes.
- Enforced health and safety regulations, promoting a safe working environment for all staff.
Education
GED -
Naselle Youth Camp
Naselle, WA03-2018
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Staff motivation
- Opening and closing procedures
Accomplishments
- Supervised team of 5 staff members.
- Resolved product issue through consumer testing.
Languages
English
Full Professional
Arabic
Limited Working
Timeline
Shift Manager
Sonics Drive In
10.2024 - Current
GED -
Naselle Youth Camp