Ali Kouzayha
Austin,USA
Summary
Adept Project Manager with a proven track record at Capital City Limousine, enhancing operational efficiency by 17% through innovative strategies and a paperless system transition. Skilled in Data Analytics and Agile methodologies, I excel in leading teams to exceed targets while maintaining top-tier customer satisfaction. My background also includes significant contributions in digital marketing and technical support, demonstrating a robust blend of analytical and interpersonal skills.
Overview
8
8
years of professional experience
Work History
Project Manager
Capital City Limousine
Austin, USA
11.2019 - Current
- Directed a team of 25 employees while planning and executing high-profile projects.
- Coordinated weekly team meetings to continually fine-tune performance, provided feedback, and support for improvement as necessary.
- Improved operational effectiveness increased the company's monthly profit by 17%.
- Lead the transition to a paperless practice by implementing an electronic booking system; reduced the cost of labor by 30%, and office overhead by 10%.
- Monitored and evaluated customer satisfaction, and maintained a 5-star review rating of the business.
Digital Marketing Associate
Capital City Limousine
Austin, USA
02.2018 - 04.2019
- Implemented research and validation of information from potential clients using a mix of phone and web sources, bringing in an average of 15 or more client calls per day.
- Developed and executed email campaigns to support demand-generation goals, and exceeded lead creation targets by 13%.
- Increased monthly organic website traffic by 35% by leveraging inbound marketing techniques, using solo ads.
- Generated a 120% uplift in organic traffic to the website in six months through extensive SEO.
App Designer Internship
Paypal
Austin, USA
03.2017 - 08.2017
- Developed skills in leadership, innovation, large-scale presentation, and time management.
- Collaborated with a team to design and program a mobile application that makes healthcare services more accessible to low-income families
- Trained on and gained extensive experience with JavaScript and Python.
- Coordinated with colleagues on the creation of new SQL functions in order to increase overall efficiency and transparency.
Education
Bachelor's - Business Management
University Of Texas At San Antonio
San Antonio, Tx05.2023
Skills
- SalesForce
- Data Analytics
- Technical Support
- Microsoft Suite
- Risk management
- Information Science
- SQL
- Project Management
- Agile
- HTML
- Tableau
- Customer Relationship Management
Accomplishments
- Google Project Management, Coursera, 05/01/23 - Present
- Google Data Analytics, Coursera, 05/01/23 - Present
- Microsoft Excel Blackbelt, McGraw, 04/01/20 - Present
- Lead Management In Sales Force, Coursera, 08/01/22 - Present
Volunteer Experience
Covid-19 Support Specialist, Meals On Wheels, 01/01/19, 12/01/19, Austin, TX, Diligently coordinated and executed the seamless delivery of nourishing meals from diverse Austin restaurants to the dedicated hospital staff, fostering a sense of gratitude and community during the COVID-19 relief efforts, while representing Capital City Limousine with unwavering commitment
Languages
- English, Native or Bilingual Proficiency
- Arabic, Native or Bilingual Proficiency
Timeline
Project Manager
Capital City Limousine
11.2019 - Current
Digital Marketing Associate
Capital City Limousine
02.2018 - 04.2019
App Designer Internship
Paypal
03.2017 - 08.2017
Bachelor's - Business Management
University Of Texas At San Antonio