Ali Otto
Jefferson City,MO
Summary
Proven track record in enhancing patient satisfaction and streamlining clinic operations at MU Health Care Mizzou Therapy Services. Expert in HIPAA compliance and insurance verification, coupled with exceptional customer service skills. Increased efficiency through meticulous appointment scheduling and patient registration, fostering strong relationships and a positive clinic environment.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
MU Health Care Mizzou Therapy Services
10.2021 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Used Software to schedule appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Entered patient demographic and insurance data into electronic medical record system.
- Took copayments and compiled daily financial records.
- Built and maintained positive working relationships with patients and staff.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
Retail Sales Associate, Denim Lead
Old Navy, Gap
06.2019 - 10.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Participated in periodic inventory counts to maintain accurate stock levels.
- Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
- Collaborated with team members to meet daily sales targets, contributing to overall store success.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
- Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
- Managed inventory to prevent stock shortages, ordering new items as necessary.
Education
High School Diploma -
Jefferson City High School
Jefferson City, MO05.2021
Skills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
- Appointment Scheduling
- Patient confidentiality
- Patient Intake
- Payment Collection
- Scheduling appointments
- Patient greeting
- Eligibility Determination
- Office Administration
- Data entry proficiency
- Document filing
- Reception Management
- Healthcare industry understanding
- Directing callers
- Cross-cultural sensitivity
- Interpreting physician orders
- Phone and Email Etiquette
- Problem-Solving
- Multitasking and Organization
- Patient Registration
- Money Handling
Timeline
Patient Service Representative
MU Health Care Mizzou Therapy Services
10.2021 - Current
Retail Sales Associate, Denim Lead
Old Navy, Gap
06.2019 - 10.2021
High School Diploma -
Jefferson City High School
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