Ali Salih
Columbus,OH
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
7
7
years of professional experience
Work History
Manager
Marcos Pizza
Columbus, OH
04.2022 - Current
- Enforce customer service standards and resolve customer problems to uphold quality service.
- Complete thorough opening, closing, and shift change functions to maintain operational standards each day.
- Conduct training for newly onboarded team members.
- Remain calm and professional in high-stress circumstances while effectively diffusing tense situations.
- Mediate conflicts between employees and facilitate effective resolutions to disputes.
- Handle cash, balance register, complete bank deposits with consistent accuracy.
- Sustain optimal inventory levels through effective management and ordering.
- Multitasking with food preparation while maintaining a clean kitchen and dining area.
Dasher
DoorDash
Columbus, Ohio
06.2021 - 04.2022
- Ensured proper handling of food items throughout the entire delivery process.
- Maintained accurate records of delivered items as well as customer feedback and ratings.
- Reported any incidents or accidents involving vehicles immediately after they occurred.
- Identified potential problems or complaints from customers and took appropriate action as necessary.
Manager
City Egg
Columbus, Ohio
06.2017 - 07.2021
- Maintained and upheld high customer service standards while addressing and resolving issues.
- Executed thorough daily routines for opening, closing, and shift changes to ensure operational excellence.
- Trained employees on additional job positions to maintain coverage of roles.
- Maintained composure and professionalism in high-pressure environments, successfully deescalating tense situations.
- Handled cash responsibilities including register balancing and timely bank deposits.
- Cooked, cleaned and maintained dining area.
Education
High School Diploma -
Centennial High School
Columbus, OH06-2017
Skills
- Customer Service
- Communication
- Leadership
- Emotional Intelligence
- Adaptability and Task Prioritization
- Conflict Resolution
Languages
English
Professional
Arabic
Professional
References
References available upon request.
Timeline
Manager
Marcos Pizza
04.2022 - Current
Dasher
DoorDash
06.2021 - 04.2022
Manager
City Egg
06.2017 - 07.2021
High School Diploma -
Centennial High School