Ali Samator
Shoreview,MN
Summary
A dedicated and motivated professional committed to delivering exceptional client service. Possesses strong communication and critical thinking abilities, with a passion for assisting others. Eager to leverage my knowledge and skills to make a positive impact and support those in need.
Overview
3
3
years of professional experience
Work History
Strive Staffing- Cleaning Service/ Server
Strive Staffing
Minneapolis, MN
10.2021 - Current
- Keep a clean environment for guests.
- Make sure all guests are attended to.
- Show great leadership skills.
- Ability to work in a fast-paced environment.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike
Colligate Recovery Program – Work Study
Minneapolis Community Technical College
Minneapolis, MN
01.2023 - 05.2024
- Create a safe environment for students
- Run a scheduled program
- Self-paced
- Creative
- Analytical thinking is required.
- Improved departmental organization by creating a comprehensive inventory system for office supplies, equipment, and other materials needed for daily operations
- Prepared detailed reports on student progress for faculty review, aiding in the evaluation of academic performance
Kyros - Certified Peer Recovery Specialist
Kyros
Minneapolis, MN
01.2023 - 11.2023
- Work one on one with clients
- Advocacy.
- Write Detailed Assessments
- Organized & Time Management
- Work with Treatment organizations that deal with individuals suffering from SUD
- Improved the overall recovery process for clients by advocating for their needs within the treatment team
- Educated family members on addiction, mental health, and recovery principles to build a supportive environment for clients
- Collaborated with multidisciplinary teams to develop comprehensive care plans tailored to each client's unique needs
- Developed resource materials such as tip sheets, educational handouts, or referral guides to assist clients throughout their journey toward lasting recovery
GMCC- Greater Minnesota Council of Churches
GMCC
Minneapolis, MN
01.2023 - 11.2023
- Work on team projects to create awareness in the community for those fighting Drug and alcohol abuse
- Effective communication with team members
- Word Proficient
- Leadership skills.
- Increased client satisfaction by providing timely solutions and addressing concerns during treatment projects
- Streamlined workflow by effectively managing workload and prioritizing tasks according to client's needs.
- Optimized resource utilization by monitoring supply levels and proactively ordering necessary materials as needed
Education
Liberal Arts -
Minneapolis Community & Technical College
Minneapolis, MN05.2024
Service Desk Program -
Summit Academy
Minneapolis, MN09.2022
High School Diploma -
Needham Broughton High School
Raleigh, NC06.2012
Skills
- 6 years of successful experience in sales and customer service
- Strategic Thinking
- Critical Thinking
- Emotional intelligence
- Excellent communication skills both oral and written
- Ability to interact with others in a polite, helpful, and respectful manner
- Ability to work both independently and as part of a team while following company procedures
- Excellent organizational, multi-tasking, and time management abilities
- Microsoft Word, Excel, and PowerPoint
- Proficient with Windows 10
- Basic knowledge of principles and methods for showing, promoting, and selling products or services, including marketing strategy and tactics, product demonstration, sales techniques, and sales control systems
- Excellent knowledge of principles and processes for providing customers and personal service
- Bilingual, Somalian & English
Timeline
Colligate Recovery Program – Work Study
Minneapolis Community Technical College
01.2023 - 05.2024
Kyros - Certified Peer Recovery Specialist
Kyros
01.2023 - 11.2023
GMCC- Greater Minnesota Council of Churches
GMCC
01.2023 - 11.2023
Strive Staffing- Cleaning Service/ Server
Strive Staffing
10.2021 - Current
Liberal Arts -
Minneapolis Community & Technical College
Service Desk Program -
Summit Academy
High School Diploma -
Needham Broughton High School