Ali Sayda

Automotive Service Advisor

One Time Auto

Hillsboro, OR

09.2021 - Current

Greeted customers, identified their needs and provided advice on automotive services.
Inspected vehicles for mechanical issues and recommended appropriate repair services.
Provided estimates of repair costs to customers and discussed options with them.
Processed customer payments for parts and labor charges using a point-of-sale system.
Scheduled appointments for vehicle service and repairs as requested by customers.
Managed customer inquiries regarding vehicle maintenance, warranties, recalls and other topics.
Resolved customer complaints promptly in a professional manner while adhering to company policies.
Followed up with customers after service visits to confirm satisfaction with completed work.
Assisted in maintaining cleanliness of the shop area including organizing tools and equipment.
Ordered necessary parts for specific service jobs as needed from suppliers or dealerships.
Ensured that all safety regulations were strictly followed during automotive servicing activities.
Analyzed technician notes to ensure accuracy of repair orders before submitting invoices to customers.
Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
Answered phone calls and responded to questions and concerns.
Recommended additional, useful services to customers to increase overall sales.
Handled telephone inquiries regarding appointments and work in process.
Estimated costs of vehicle repair.
Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
Conducted test drives before and after repair services.
Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
Completed standard inspections to assess wear and damage to vehicles.
Used diagnostics and troubleshooting tools to identify failures and equipment issues.
Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
Repaired, replaced and adjusted brakes.
Performed maintenance inspections, tune-ups, oil changes and other key services.