Kelly WEISS
Portland,OR
Summary
Skilled Automotive Service Advisor with comprehensive knowledge in vehicle repair and maintenance services. Possess strong customer service skills, effectively addressing and resolving issues that improve client satisfaction. Proven ability to handle multiple priorities simultaneously while maintaining high standards of workmanship. Demonstrated success in recommending appropriate maintenance services, leading to increased vehicle performance and safety.
Overview
12
12
years of professional experience
Work History
Automotive Service Advisor
Kj"s custom cycle LLc
Portland, OR
03.2019 - Current
- Inspected vehicles for mechanical issues and recommended appropriate repair services.
- Greeted customers, identified their needs and provided advice on automotive services.
- Provided estimates of repair costs to customers and discussed options with them.
- Ensured safe and efficient operation of machinery by troubleshooting, repairing, and maintaining equipment.
- Directed and supervised a team of millwrights in the installation, maintenance, repair, and testing of industrial machinery.
Maintenance Team Leader
Hydro Extrusions
PORTLAND, OREGON
02.2013 - 01.2019
- Developed and implemented strategies to improve team performance and productivity.
- Conducted regular meetings with staff to discuss progress, identify challenges, and develop solutions.
- Monitored workflow processes and identified areas of improvement.
- Provided guidance and support to team members on operational issues.
- Identified training needs for staff members and developed appropriate programs.
- Maintained up-to-date knowledge of industry trends in order to apply best practices.
- Monitored employee productivity to provide constructive feedback and coaching.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
PCC
Beaverton, OR01-1999
Skills
- Diagnostic Tools
- Technical knowledge
- Parts Ordering
- Work Order Management
- Customer Satisfaction
- Vehicle Inspection
- Documentation
- Organization
- Estimating costs
- Customer Education
- Follow-up skills
- Warranty processing
- Technical Support
- Customer Service
- Customer Relations
- Computer Skills
- Maintenance reporting
- Quality Inspection
Timeline
Automotive Service Advisor
Kj"s custom cycle LLc
03.2019 - Current
Maintenance Team Leader
Hydro Extrusions
02.2013 - 01.2019
High School Diploma -
PCC
Similar Profiles
KEVIN NGUYENKEVIN NGUYEN
Nail Technician at Sky Nails KJ LLCNail Technician at Sky Nails KJ LLC
SNEHA KODURISNEHA KODURI
SQL DEVELOPER at KJ INFO LLCSQL DEVELOPER at KJ INFO LLC
Amber TurnerAmber Turner
Office Manager at KJ Moving LLCOffice Manager at KJ Moving LLC