Edwin Flores
Irving,TX
Summary
Experienced Automotive Service Advisor skilled in exceeding service goals and company expectations by explaining options and maintaining high standards of customer service. Friendly, outgoing, loyal, punctual, and resourceful with strong listening skills and the ability to ask the right questions to quickly diagnose problems. Skilled Automotive Service Advisor with comprehensive knowledge in vehicle repair and maintenance services. Possess strong customer service skills, effectively addressing and resolving issues that improve client satisfaction. Proven ability to handle multiple priorities simultaneously while maintaining high standards of workmanship. Demonstrated success in recommending appropriate maintenance services, leading to increased vehicle performance and safety.
Overview
14
14
years of professional experience
Work History
Automotive Service Advisor
Grand Prairie Ford
Grand Prairie, USA
06.2025 - Current
- Greeted customers, identified their needs and provided advice on automotive services.
- Provided estimates of repair costs to customers and discussed options with them.
- Collaborated with technicians to ensure timely service completion.
- Addressed customer complaints and resolved issues effectively.
- Communicated effectively with technicians regarding current jobs, status updates and special requests from customers.
- Followed up with customers after service visits to confirm satisfaction with completed work.
Automotive Service Advisor
Gateway GMC
Dallas, USA
02.2018 - 06.2025
- Communicate effectively with customers to understand their needs and provide relevant information.
- Coordinate schedules and logistics to ensure timely service delivery.
- Maintain accurate records of appointments and customer interactions.
- Call warranties for mechanical repairs.
- Collaborate with technical teams to ensure service readiness and customer satisfaction.
- Test drive vehicle after repairs.
Automotive Service Advisor
Trophy Nissan
Mesquite, USA
02.2014 - 02.2018
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Took special orders in person and over telephone, generating additional revenue every month.
- Provided top quality control and eliminated downtime to maximize revenue.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Updated system with order specifics and customer details, preferences, and billing information.
- Oversaw warranty counseling process to manage expense controls.
Grounds Keeper
Alta Lakeshore Loft
Irving, USA
02.2012 - 02.2014
- Maintained grounds by mowing, trimming, and edging lawns regularly.
- Cleared debris and litter from walkways and common areas consistently.
- Assisted in planting flowers, shrubs, and trees to enhance property aesthetics.
- Collaborated with maintenance staff to ensure seamless property upkeep.
- Implemented seasonal landscaping changes to adapt to weather conditions.
Education
High School Diploma -
Irving High School
Irving, TX05-2001
Skills
- Customer service and support
- Vehicle inspection and repair
- Parts ordering and estimation
- Warranty management
- Scheduling coordination
- Diagnostic tools
- Warranty claims process management
- ADP Workforce -book and close orders, create POs
- Microsoft knowledge
- Excellent communication
- Data entry
- Technical support
- Quality control
- Multitasking and organization
- Client rapport
- Service advising
- Customer satisfaction
- Building relationships
- Bilingual - Spanish
Languages
Spanish
Full Professional
Timeline
Automotive Service Advisor
Grand Prairie Ford
06.2025 - Current
Automotive Service Advisor
Gateway GMC
02.2018 - 06.2025
Automotive Service Advisor
Trophy Nissan
02.2014 - 02.2018
Grounds Keeper
Alta Lakeshore Loft
02.2012 - 02.2014
High School Diploma -
Irving High School