ALI WALKER
Brooklyn,NY
Summary
Strategic General Manager with 15 years of leadership in DOT-regulated NEMT and paratransit operations. Expert in driving compliance, safety, and operational efficiency in tech-enabled environments. Proficient in DOT audits, fleet technology integration, and dispatch optimization to enhance service delivery and workforce performance.
Overview
10
10
years of professional experience
Work History
General Manager / Operations Director
GOGO Bus Tours
Brooklyn, NY
03.2024 - 10.2025
- Provide full operational leadership for DOT-regulated transportation services, overseeing safety, compliance, dispatch, fleet management, and workforce operations.
- Led the implementation of fleet technology and vehicle tracking systems, improving routing efficiency by 22% and increasing real-time operational visibility.
- Directed dispatch, scheduling, and service delivery teams in a high-volume transportation environment, ensuring on-time performance and contract adherence.
- Established standardized operating procedures ensuring compliance with DOT, OSHA, and municipal transportation requirements.
- Managed DOT compliance audits, driver qualification files, vehicle maintenance programs, and regulatory documentation to uphold regulatory standards.
- Conducted leadership development and performance management for supervisors and frontline staff, resulting in a 30% reduction in driver turnover.
- Directed incident response, accident reporting, and corrective action plans to mitigate risks and maintain organizational integrity with regulators and insurers.
Operations Manager / Acting General Manager
Airline Coach Services
Queens, NY
01.2021 - 01.2023
- Managed daily operations for DOT-regulated passenger transportation services across dispatch, fleet, and driver operations.
- Led compliance efforts, ensuring adherence to DOT safety regulations, drug & alcohol testing requirements, and inspection standards.
- Partnered with executive leadership on operational planning, workforce allocation, and service optimization.
- Implemented scheduling and workforce management tools, enhancing coverage and service reliability while minimizing overtime.
- Conducted internal compliance reviews and documentation audits in preparation for regulatory inspections.
Assistant Operations Manager
Premier Paratransit
Brooklyn, NY
01.2016 - 01.2019
- Coordinated dispatch teams and trip assignments, optimizing real-time service adjustments in contract-driven environment.
- Supervised NEMT and paratransit operations supporting ADA-compliant service delivery.
- Addressed service disruptions, safety incidents, and client concerns as the escalation point.
- Facilitated compliance audits and executed corrective actions to resolve regulatory findings.
- Oversaw driver qualification files, safety training records, and vehicle inspection documentation to ensure operational compliance.
Education
Bachelor of Business Administration -
Briarcliffe College
Bethpage, NYSkills
- DOT & State Regulatory Compliance
- NEMT / Paratransit Operations
- Tech-Enabled Transportation Systems
- Fleet & Telemation Implementation
- Dispatch, Routing & Scheduling Optimization
- Compliance Audits & Corrective Action Plans
- Workforce Leadership & Labor Management
- Contract Performance Management (MTA / Municipal)
- Safety Programs & Risk Mitigation
- Operational KPIs & Performance Reporting
- Fleet Telemation & GPS Tracking Systems
- Dispatch & Scheduling Platforms
- Workforce Management & Timekeeping Tools
- Electronic DVIR & Maintenance Systems
- Performance Reporting & Operational Dashboards
Technology And Systems
- Fleet Telemation & GPS Tracking Systems
- Dispatch & Scheduling Platforms
- Workforce Management & Timekeeping Tools
- Electronic DVIR & Maintenance Systems
- Performance Reporting & Operational Dashboards
Timeline
General Manager / Operations Director
GOGO Bus Tours
03.2024 - 10.2025
Operations Manager / Acting General Manager
Airline Coach Services
01.2021 - 01.2023
Assistant Operations Manager
Premier Paratransit
01.2016 - 01.2019
Bachelor of Business Administration -
Briarcliffe College