Matthew Grimes
Escondido,US
Summary
Results-driven transportation leader with a proven track record of running safe, efficient, and high-performing transit operations. I lead with clarity, accountability, and respect, building strong teams and trusted relationships with employees, union partners, clients, and communities. Skilled at using data and KPIs to drive operational excellence, control costs, and improve the customer experience. Passionate about delivering innovative, reliable, and sustainable mobility solutions while fostering a culture of collaboration, accountability, and continuous improvement.
Overview
39
39
years of professional experience
Work History
General Manager
BMS Moving and Storage
El Cajon, CA
05.2025 - 01.2026
- Drove operational excellence and profitability
- Led and developed high-performing teams
- Delivered exceptional customer experience
- Executed strategic growth initiatives
- Ensured compliance, safety, and risk management
Personal Time Needed
Nonesuch
Escondido, CA
10.2024 - 05.2025
PRESIDENT/PARTNER
The Armstrong Company/ Crown Worldwide
Mira Loma, US
11.2022 - 10.2024
- Managed the consolidation efforts for 38 offices.
- Conducted training sessions resulting in a 15% increase in productivity.
- Boosted revenue by $2.1M through strategic initiatives.
- Oversaw financial planning and resource allocation.
- Managed staff scheduling to ensure efficient workflow and customer service.
- Coordinated with clients to plan and execute relocation strategies effectively.
- Implemented safety protocols to maintain a secure work environment for employees.
VICE PRESIDENT — GENERAL MANAGER
Nelson Westerberg Relocation
Chino Hills
01.2017 - 01.2022
- Developed turnaround strategy, boosting revenue 417%
- Led first dedicated sales team, enhanced client trust
- Expanded fleet without extra investment, improved capacity
- Initiated retraining, improved quality scores to 4.67
DIRECTOR OF FLEET DEVELOPMENT
Coleman American
San Diego
01.2017 - 12.2017
- Directed operational transformation, boosting efficiency by 20%
- Managed logistics for 300+ team, maintaining high service levels
- Developed training programs, improving performance by 15%
- Reduced transportation costs by 12% through strategic planning
VICE PRESIDENT — GENERAL MANAGER
Coleman American
San Diego
01.2012 - 01.2017
- Drove revenue from $4.2M to $16M, achieving top quality scores
- Led customer service, boosting satisfaction with 4.56/5 score
- Built largest fleet, cut driver turnover by 42%
- Reduced expenses by 22%, saving $6M+ via optimizations
OWNER — MANAGER
Jersey's Burgers
Yuma
01.2010 - 01.2012
- Spearheaded mobile eatery launch, enhancing visibility
- Managed $700K P&L, ensuring profitability
- Secured vendor partnerships, maintaining supply quality
PRESIDENT — CEO — FOUNDER
Grimes Moving & Storage
Yuma
01.1987 - 01.2010
- Expanded business to $12M revenue
- Negotiated multimillion-dollar contracts
- Oversaw $20M equipment transport
- Achieved national recognition with awards
Education
BUSINESS & LEADERSHIP CERTIFICATES -
Strayer University
CERTIFICATIONS - ORGANIZATIONAL LEADERSHIP, STRATEGY, FINANCE & COMMUNICATIONS
Jack Welch Management Institute
Skills
General Management
Operations Management
Public Transit Operations
Fixed Route Operations
transit Operations
Budget Management / Financial Management
Safety Management
DOT Compliance
Regulatory Compliance (Federal & State)
Labor Relations
Client Relationship Management
Fleet Management
Strategic Planning
Workforce Leadership
Performance Management
KPI Analysis
Cost Control
Asset Management
Contract Management
Risk Management
Service Delivery
Maintenance Oversight
Business Growth & Development
Customer Satisfaction
Affiliations
- California moving and storage assoc. President and Board of Directors 2011 to 2024
- IFMA WorldWide, Supply Chain Management Member 2011 - 2026
- USA Paralympics Volunteer 2010 - 2024 Colorado Springs Co. Warrior Games
- TOYS for TOTS San Diego Member 2011 to Present
- American Moving and Storage Assoc. Member 1987 - Current
Performance
Transformational General Manager with a consistent record of stabilizing and rebuilding underperforming moving and storage operations into disciplined, profitable, and service-driven organizations. Specializes in rapid operational turnarounds through rigorous execution, tight labor and fleet management, and the enforcement of clear performance and accountability standards. Leads from the front while building high-performing teams that understand safety, quality of service, customer experience, and profitability are inseparable and non-negotiable. Recognized for elevating customer satisfaction, reducing claims and service failures, improving margins, maximizing storage utilization, and eliminating operational waste. Thrives in high-pressure environments and delivers sustained results where execution, leadership, and accountability matter most.
Timeline
General Manager
BMS Moving and Storage
05.2025 - 01.2026
Personal Time Needed
Nonesuch
10.2024 - 05.2025
PRESIDENT/PARTNER
The Armstrong Company/ Crown Worldwide
11.2022 - 10.2024
VICE PRESIDENT — GENERAL MANAGER
Nelson Westerberg Relocation
01.2017 - 01.2022
DIRECTOR OF FLEET DEVELOPMENT
Coleman American
01.2017 - 12.2017
VICE PRESIDENT — GENERAL MANAGER
Coleman American
01.2012 - 01.2017
OWNER — MANAGER
Jersey's Burgers
01.2010 - 01.2012
PRESIDENT — CEO — FOUNDER
Grimes Moving & Storage
01.1987 - 01.2010
BUSINESS & LEADERSHIP CERTIFICATES -
Strayer University
CERTIFICATIONS - ORGANIZATIONAL LEADERSHIP, STRATEGY, FINANCE & COMMUNICATIONS
Jack Welch Management Institute