Gabe Cappelletti
The Brigantine Inc.
Escondido,CA
1
Certification
14
years of professional experience
Accomplished General Manager focused on operational efficiency, customer loyalty, and team performance. Proven track record in budget management and strategic marketing initiatives that drive year-over-year business growth.
Work History
General Manager
14 Years 5 Months- Oversee daily operations, ensuring efficient workflow and high service standards.
- Built and developed culture and maintain high standards of operation through leadership, mentorship, delegation, coach and counseling, and inspiration
- Developed and implemented strategic marketing initiatives to enhance brand visibility.
- Manage financial performance, analyzing budgets and driving cost-saving measures.
- Led staff training programs to improve employee engagement and service quality.
- Fostered relationships with suppliers to ensure optimal inventory levels and product quality.
- Analyzed customer feedback to refine menu offerings and enhance guest experiences.
- Implemented operational processes that increased productivity across all departments.
- Coordinated cross-functional teams to execute business strategies effectively.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
Education
Associate of Science - Mortuary Science
Skills
Leadership
motivational speaking
mentorship and Inspiration
Problem resolution
Operations management
Team player
Efficient multi-tasker
Effective leader
Time management
Training and coaching
Team leadership
Staff management
Customer relations
Training and development
Relationship building
Staff training
Inventory control
Goal setting
Employee scheduling
Verbal and written communication
Administrative skills
P&L management
Motivation
Client relations
Labor cost controls
Customer retention
Strategic planning
Performance improvement
Vendor relationships
Employee development
Facility management
Exceptional interpersonal communication
Performance evaluations
Purchasing
Recruitment
Expense control
Interpersonal skills
Business development
Purchasing and planning
Cost analysis and savings
Business administration
Organizational development
Quality management
Cost reductions
Team oversight
Financial administration
Sales analysis
Sound judgment
Account management
Vendor sourcing
Risk management
Vendor negotiations
Total quality management
Risk mitigation
Loss prevention
Human resources management
Contract negotiations
Community outreach
Economic analysis
Certification
WSET 2 certified
ServSafe certified
RBS certified
Timeline
General Manager
The Brigantine Inc.
03.2012 - CurrentRead More
Cypress College
Associate of Science from Mortuary Science
Read More