Ali Wilson
Waitress
Sulphur,LA
Summary
Sociable Server offering a year of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of POS system operations and food safety and sanitation regulations. Consistently acknowledged for maintaining superior service standards while exceeding sales goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Cork and Pig Tavern
Odessa, TX
01.2024 - Current
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Greeted customers, answered questions and recommended specials to increase profits.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Served alcoholic beverages responsibly in accordance with state laws.
Server
Chilis's Bar and Grill
Odessa, TX
01.2023 - 01.2024
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Trained new employees on restaurant procedures and plating techniques.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Togo Specialist
Olive Garden Restaurant
Odessa, TX
01.2022 - 07.2022
- Processed payments for take-out orders using a POS system or credit card machine accurately and efficiently.
- Checked during and after production to verify order accuracy and confirmed side, napkin, and utensil quantities.
- Assembled and served meals according to specific guest requirements.
- Greeted customers in a friendly manner and took orders for to-go items.
- Adhered to company policies related to health codes and safety regulations at all times.
Restaurant Hostess
Bubbaques-bbq
Leesville, LA
08.2021 - 12.2021
- Responsible for greeting guests and coordinating seating flow to ensure a pleasurable dining experience
- Assembled and delivered to-go orders, managed telephone and delivery services orders by prioritizing guests' needs and exhibiting a friendly, personable demeanor
- Coordinated dining room staff workflow to foster prompt and courteous service.
- Collaborated with front-of-house staff to move tables and adjust seating to accommodate customers.
- Supported serving staff, food runners, and bussers to keep the dining room presentable and ready for guests.
Lifeguard
Odessa City
Odessa, TX
06.2021 - 08.2021
- Responsible for the safety and supervision of patrons at city pools and splash parks
- Ensured all safety rules and regulations were followed, completed necessary documentation of pool maintenance and safety logs, and worked closely with others to prioritize creating a fun and safe pool environment
- Transported injured patrons from location of accidents to safety and medical transportation.
- Identified emergency situations or potential drownings and entered water for lifesaving measures.
- Monitored behaviors for safety violations and took steps to prevent further violations.
Education
BBA - Marketing
The University of Texas Permian Basin
Odessa, TX05-2027
Skills
- Guest Engagement
- Safe Food Handling
- Table Bussing
- Supply Restocking
- Order Management
- Dining Crew Workflow Optimization
- Dining Customer Service
- Menu Memorization
- Positive and Professional
- Order Accuracy
- Effective Customer Upselling
Certification
- TABC
- Texas Food Handler Certification
References
References available upon request.
Timeline
Server
Cork and Pig Tavern
01.2024 - Current
Server
Chilis's Bar and Grill
01.2023 - 01.2024
Togo Specialist
Olive Garden Restaurant
01.2022 - 07.2022
Restaurant Hostess
Bubbaques-bbq
08.2021 - 12.2021
Lifeguard
Odessa City
06.2021 - 08.2021
BBA - Marketing
The University of Texas Permian Basin
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