Alia Abdelhay
Williamsville,N.Y
Summary
Highly motivated, determined individual Seeking an office manager position in order to maximize efficiency of employees and stimulate growth of the company through proactive effort, excellent time management, and coordination skills. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
2020
2020
years of professional experience
Work History
Office Manager
Advanced Endodontics Of Buffalo
Amherst, NY
01.2019 - Current
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments.
- Coached new hires on company processes while managing employees to achieve maximum production.
Customer Service Associate
Speed Global Services
Kenmore, NY
06.2017 - 01.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Associate
Lowes
East Amherst, NY
11.2015 - 06.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
Receptionist and Administrative Assistant
Nabali Professional
Buffalo, NY
10.2013 - 10.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Assistant Manager
Bella – Serio Hair Salon
Tonawanda, NY
1 1 - 01.2011
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Education
AAS Associate - Program
Trocaire College
Associate - Applied Science, Dental Hygiene Expected
Erie Community College
ACCOMPLISHED COURSE HIGHLIGHTS: Anatomy & Physiology I Anatomy & Physiology II Chemistry Medical Terminology - undefined
Williamsville East High School, Penfoster Online School
2012
Skills
- COMPUTER SKILLS: Proficient in
- Excel, Word, Office, PowerPoint and Care Stream Soft dent
- Staff Training
- Report Preparation and Analysis
- Office Management
- Team Management
- Office Equipment Management
Timeline
Office Manager
Advanced Endodontics Of Buffalo
01.2019 - Current
Customer Service Associate
Speed Global Services
06.2017 - 01.2019
Customer Service Associate
Lowes
11.2015 - 06.2017
Receptionist and Administrative Assistant
Nabali Professional
10.2013 - 10.2015
AAS Associate - Program
Trocaire College
Associate - Applied Science, Dental Hygiene Expected
Erie Community College
ACCOMPLISHED COURSE HIGHLIGHTS: Anatomy & Physiology I Anatomy & Physiology II Chemistry Medical Terminology - undefined
Williamsville East High School, Penfoster Online School
Assistant Manager
Bella – Serio Hair Salon
1 1 - 01.2011
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