ALIA GUILLORY
OPELOUSAS,LA
Summary
I am a detail-oriented individual with several years of loan management which included running and maintaining locations, appearance, scheduling, superior customer service, sales, finances, among other responsibilities associated with an added bonus of having a field in nursing.
Overview
9
9
years of professional experience
Work History
Customer Service
NexRep
04.2024 - Current
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Described product and service details to customers to provide information on benefits and advantages.
- Explained online self-help options to customers to promote additional and after-hours support choices.
CUSTOMER SERVICE SPECIALIST (WAH)
American Eagle via Teleperformance
10.2023 - 12.2023
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
ASSISTANT MANAGER
All State Credit Plan
06.2023 - 10.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
MANAGER
Cash Cow
02.2023 - 06.2023
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Accomplished multiple tasks within established timeframes.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
CNA
Hansberry
11.2022 - 02.2023
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted patients with daily living activities, promoting independence and dignity.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
MANAGER
Tower Loan
03.2021 - 08.2022
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
ASSISTANT MANAGER
Rent-A-Center
12.2020 - 03.2021
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
MANAGER
Cash Tyme
05.2019 - 12.2020
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
CERTIFIED NURSING ASSISTANT
Senior Village Nursing Home
07.2017 - 05.2018
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
DIRECT CARE WORKER
ResCare
04.2015 - 01.2017
- Provide great patient care, answering the patients call and determining how best to help her as well as providing physical support for her with daily activities and hygiene, including bathing dressing, etc.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
- Administered medications accurately and promptly, adhering to medication schedules and physician instructions.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Reduced instances of patient injury through vigilant monitoring and timely intervention in high-risk situations.
Education
Parkview Baptist
05.2015
Skills
- Complaint Handling
- Team Collaboration
- Customer Engagement
- Relationship Building
- Call center experience
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
Timeline
Customer Service
NexRep
04.2024 - Current
CUSTOMER SERVICE SPECIALIST (WAH)
American Eagle via Teleperformance
10.2023 - 12.2023
ASSISTANT MANAGER
All State Credit Plan
06.2023 - 10.2023
MANAGER
Cash Cow
02.2023 - 06.2023
CNA
Hansberry
11.2022 - 02.2023
MANAGER
Tower Loan
03.2021 - 08.2022
ASSISTANT MANAGER
Rent-A-Center
12.2020 - 03.2021
MANAGER
Cash Tyme
05.2019 - 12.2020
CERTIFIED NURSING ASSISTANT
Senior Village Nursing Home
07.2017 - 05.2018
DIRECT CARE WORKER
ResCare
04.2015 - 01.2017
Parkview Baptist