Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alia Leonard

Calera,AL

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

6
6
years of professional experience

Work History

Compliance Specialist

Nathan & Nathan Law Firm
12.2023 - Current
  • Reviewed audit and monitoring reports related to consumer and client activities.
  • Worked closely with legal counsel to address any instances of non-compliance or potential violations promptly.
  • Enhanced company compliance by developing and implementing comprehensive policies and procedures.
  • Collaborated with other departments to integrate compliance considerations into daily business operations seamlessly.

Customer Service Representative Specialist

Duke Energy
03.2020 - 11.2023
  • Handled escalated calls professionally by remaining calm under pressure while working towards mutually agreeable resolutions for all parties involved.
  • Managed high call volumes while maintaining quality service standards, leading to positive feedback from customers.
  • Assisted customers in navigating the company''s products and services, ensuring they received the best possible experience.
  • Maintained up-to-date knowledge of industry trends and changes, providing valuable insights to both customers and team members alike.

Lead Generator

Coolray Heating And Air
09.2018 - 01.2020
  • Scheduled sales appointments to discuss products and services and to close qualified leads.
  • Walked around Home Depot stores to seek out potential clients.

  • Called potential customers from marketing lists and referral programs to engage and discuss personal needs.
  • Pitched products and services to potential customers, securing new deals and sales opportunities.
  • Set up appointments with interested customers according to schedule availability.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Utilized sales techniques to build customer interest and close sales.

Education

Bachelor Of Business Administration - Business

Wallace State Community College
Hanceville, AL

Skills

  • Internal Auditing
  • Compliance knowledge
  • Legal Research
  • Legal Compliance
  • Powerpoint Presentations
  • Performance review
  • Payment Processing
  • Customer Service
  • Outbound Calling
  • Lead Generation
  • Sales goal achievement

Timeline

Compliance Specialist

Nathan & Nathan Law Firm
12.2023 - Current

Customer Service Representative Specialist

Duke Energy
03.2020 - 11.2023

Lead Generator

Coolray Heating And Air
09.2018 - 01.2020

Bachelor Of Business Administration - Business

Wallace State Community College
Alia Leonard