Alia Ruiz
Westminster,CO
Summary
Dynamic professional with a proven track record at Ent Credit Union, excelling in customer service and relationship building. Leveraged exceptional account management and escalation handling skills to enhance customer satisfaction and team productivity. Achieved notable sales increases through effective product recommendations and workflow optimization. Skilled in understanding customer needs, ensuring high-quality service and operational excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Member Service Representative
Ent Credit Union
06.2023 - Current
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Verified customer identification and documentation for compliant transactions.
- Served as a mentor for new hires sharing best practices contributing towards increased productivity among team members.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Beauty Consultant
Walgreens
02.2021 - 06.2023
- Delivered exceptional customer service, addressing client concerns and providing solutions to meet their unique needs.
- Kept up-to-date with industry trends and new product launches, enabling accurate recommendations for clients.
- Increased sales revenue through effective product demonstrations and persuasive communication skills.
- Conducted makeovers and skincare consultations, boosting customer confidence in their appearance.
- Collaborated with team members to achieve monthly sales targets and maintain a positive store environment.
- Managed efficient cash register operations.
- Maintained inventory levels by conducting regular stock checks and placing orders as needed, ensuring optimal product availability.
Cashier
Lochbuie Grocery
06.2017 - 01.2021
- Greeted customers entering store and responded promptly to customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Stocked, tagged and displayed merchandise as required.
- Worked effectively in fast-paced environments.
Education
High School Diploma -
North High School
Denver06-2017
Skills
- Customer service
- Relationship building
- Account management
- Escalation handling
- Product recommendations
- Workflow optimization
- Understanding customer needs
Certification
- Financial Coach
- Lending Consultant
Timeline
Senior Member Service Representative
Ent Credit Union
06.2023 - Current
Beauty Consultant
Walgreens
02.2021 - 06.2023
Cashier
Lochbuie Grocery
06.2017 - 01.2021
High School Diploma -
North High School