ELIZABETH WORLEY
Saint Rose
Summary
Dynamic professional with a proven track record in customer service and account management, honed across roles at JPEFCU and other leading companies. Excelled in training peers and enhancing customer experiences, leveraging expertise in Microsoft Word and strong empathy. Achieved significant improvements in customer satisfaction and operational efficiency.
Results-driven professional with extensive experience in member services. Known for resolving issues promptly and improving service processes, ensuring high member satisfaction. Collaborative team player with focus on achieving results and adapting to evolving needs. Proficient in customer relations and conflict resolution, offering reliability and flexibility.
Overview
13
13
years of professional experience
Work History
Senior Member Service Representative
JPEFCU
08.2020 - 04.2025
- Assisted members with account opening and maintenance activities.
- Educated members on how to use digital banking platforms such as mobile apps and online banking.
- Provided excellent customer service to members, both in person and over the phone.
- Advised members on the best banking options available to meet their individual needs.
- Cross-sold additional products or services based on identified needs.
- Trained new employees on job duties related to Member Service Representative position.
- Developed a strong working knowledge of all credit union policies, procedures, products and services.
Customer Service Agent
GAT Airline Ground
08.2017 - 09.2024
- I have many responsibilities at my current job
- I check guest in for there flight and tag there bags to there final destination
- I also work at the gate deplaning and boarding the aircraft
- I am jet bridge certified
Sales Associate
Once Upon A Child
08.2016 - 05.2017
- I have over 4 years of customer service experience! At this job I would check out the customers
- Also I would have to sort through items that were brought into the store, enter them in the system for a quote then turn around and tag the items and put them to the sales floor!
Teller
Whitney Bank
02.2015 - 07.2015
- At this job I would help customers deposit money and withdraw money from there accounts
- Also I had a quote of sales that I had to meet each month! I love any job interacting with customers and making sure they leave with a smile on there face!!
Cashier
Hot Pops
03.2012 - 06.2013
- My responsibilities at this job were to load up a cart each morning to restock the Stand I would have to open the register each morning and then start to prepare the food
- At the end of my shift I would need to write a restock list for the next day close down the register and count the money
- Lastly I would have to clean the stand and throw out all of the old food from that day!
Education
High School - General Studies
Destrehan High
05.2013
Skills
- Microsoft PowerPoint
- Communications
- Microsoft Word
- Customer service expertise
- Training and mentoring
- Strong empathy
- Complaint handling
- Account management
- Compliance
- Sales experience
- Strong leadership
- Teamwork
- Customer service
- Problem-solving
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Calm under pressure
- Active listening
Additional Information
Highly organized and independent; able to effectively coordinate tasks to accomplish projects with timeliness and creativity. I work great in a fast-paced environment.
Skillsandabilities - Skills
- Microsoft PowerPoint, Intermediate
- Communications, Expert
- Microsoft Word, Advanced
Timeline
Senior Member Service Representative
JPEFCU
08.2020 - 04.2025
Customer Service Agent
GAT Airline Ground
08.2017 - 09.2024
Sales Associate
Once Upon A Child
08.2016 - 05.2017
Teller
Whitney Bank
02.2015 - 07.2015
Cashier
Hot Pops
03.2012 - 06.2013
High School - General Studies
Destrehan High