Aliah Jaundoo
Atlanta,GA
Summary
Highly reliable Masters in Social work graduate seeking and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Supervised Therapist
Ace community support services LLC
2023.06 - Current
- Counseling techniques- proficient in various counseling approaches, such as (CBT)Cognitive behavioral therapy, and (DBT) psychodynamic therapy, solution-focused therapy, and others
- Motivational interviewing techniques to support clients in making positive changes
- Timely completion of documentation including extension of services and session notes with a caseload of up to 20 clients
- Collaborative work with internal and external teams
Technical support specialist Level
Mindbody
2019.09 - Current
- Identifies, navigates, communicates, with clients through the software for technical support
- Perform data entry into the collaborative database Salesforce on assistance provided for businesses
- Guides and leads conversations to facilitate achievement of customer's goals for business functioning
- Facilitated comprehensive training programs for new hires, providing instruction on company policies, procedures
- Time management within the queue and resolving customer inquiries at a specialist level handling over 13 calls per day ensuring customer resolution
Clinical Caseworker Intern
International Rescue Committee
2021.06 - 2021.12
- Enter Documentation and data entry for Medicaid and food stamp applications
- Intake of client information to complete assistance applications
- Provide trauma-informed services for clients by providing resources.
- Established strong relationships with clients
Education
Master of Science - Social Work
Walden University
11.2022
Bachelor of Science - Psychology
Georgia State University
Atlanta, GASkills
- Microsoft Word, Excel, Powerpoint
- Crisis Situations
- Therapy Delivery
- Slack, SalesForce
- Zoom, DOXY
- Case notes, Sharenote, eCasemanagement
- Clinical competence in evidence-based practices CBT, DBT, active listening
- Organization Skills
- Customer Success
- Strong Communication skills
- Supervisor Collaboration
- Issue and Resolution Tracking
- User Experience
Certification
- First Aid/CPR Certified
- Crisis Prevention Certified
- Customer Success Management Fundamentals
- Engagement Preparation Best Practices for Customer Success Management
- Customer success management education- ongoing
Timeline
Supervised Therapist
Ace community support services LLC
2023.06 - Current
Clinical Caseworker Intern
International Rescue Committee
2021.06 - 2021.12
Technical support specialist Level
Mindbody
2019.09 - Current
Master of Science - Social Work
Walden University
Bachelor of Science - Psychology
Georgia State University
- First Aid/CPR Certified
- Crisis Prevention Certified
- Customer Success Management Fundamentals
- Engagement Preparation Best Practices for Customer Success Management
- Customer success management education- ongoing
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