Martha Mtabo

• Provide school-based and outpatient counseling to 25 clients
• Deliver services across Forsyth County Schools (Gateway, Liberty, Lambert, South Forsyth, Denmark)
• Conduct intakes, assessments, and treatment planning support
• Collaborate with school social workers and multidisciplinary teams
• Support emotional regulation, coping skills, and behavioral interventions
• Developed mental health resource library for community use
• Participated in community mental health panels and outreach initiatives

• Delivered Intensive Family Intervention (IFI) and outpatient services to youth and families under LPC supervision
• Managed a caseload of up to 15 clients, including 6 IFI cases in community-based settings
• Implemented treatment plans developed by licensed clinicians, providing interventions aligned with clinical goals
• Provided coping skills training, psychoeducation, and family-based interventions to address behavioral and emotional needs
• Maintained documentation in accordance with DBHDD guidelines and compliance standards, including progress notes and weekly reports
• Coordinated community linkage referrals to support continuity of care

Medicaid & Compliance:

• Submitted GAMMIS service authorization requests (units) and supported Medicaid processes
• Processed claims through Carelon and Availity, ensuring accuracy and regulatory compliance
• Maintained audit-ready documentation in alignment with DBHDD and Medicaid standards
• Participated in agency audit processes, contributing to successful compliance outcomes

HR & Operations:

• Conducted pre-screening interviews and supported recruitment efforts
• Facilitated onboarding and staff training in compliance with organizational policies
• Processed background checks using Gemalto
• Prepared employee write-ups and supported terminations in accordance with HR procedures
• Served as a liaison between staff and management to support communication and workplace concerns

• Managed the end-to-end electronic onboarding process for optometrists, refractionists, and ophthalmic technicians using the Ultipro system, ensuring a seamless and efficient experience.
• Conducted thorough reviews of optometrist contracts to ensure accuracy, compliance with organizational standards, and timely processing.
• Coordinated credentialing and documentation verification, ensuring all professionals met required qualifications and certifications prior to deployment.
• Maintained detailed and accurate records of onboarding processes, fostering transparency and facilitating audits or reporting needs.

• Addressed and resolved client concerns efficiently, handling approximately 100-200 calls and emails per week to ensure prompt issue resolution and client satisfaction.
• Managed the full new hire lifecycle, including drafting offer letters, processing new hire paperwork, conducting background and drug screenings, overseeing E-Verify compliance, and coordinating insurance benefits and 401(k) enrollment.
• Administered employee separations, including terminating insurance benefits, processing DOL-800s, managing COBRA enrollment, and handling PTO requests and adjustments.
• Worked with multiple HRIS and payroll systems, including ADP, Pay Matrix, Evolution, USA Payroll, and Payroll Strategies, ensuring accurate payroll processing and compliance.
• Collaborated with the HR team to coordinate and execute company events, fostering employee engagement and workplace culture.

• Enhanced system efficiency by identifying and resolving complex technical issues.
• Conducted regular system audits to ensure compliance with security protocols and best practices.
• Utilized detailed research to assess and determine treatment, trussing, or replacement needs for utility poles, ensuring optimal product performance and safety.
• Conducted comprehensive quality control tests and analyses on field products, verifying proper processing of poles and other materials to meet organizational standards.

• Provided exceptional service to clients of major financial institutions, including HSBC, SunTrust, J.P. Morgan Chase, and EverBank, by addressing inquiries, resolving complex homeowner insurance claim issues, and ensuring client satisfaction.
• Documented client interactions and claim updates using DraftTrac Enterprise (DTE), capturing accurate information from homeowners, authorized contractors, public adjusters, lawyers, and processors to maintain compliance and streamline processes.
• Designed and implemented a new claims tracing procedure using Microsoft Excel, enhancing departmental efficiency and reducing processing times for open claims by 25%.