Aliah Yelko
Auburn,AL
Summary
Seasoned FOH Manager with a proven track record at Jack Browns Beer & Burger Joint, enhancing guest relations and complaint resolution. Excelled in training and coaching at Applebee's, significantly improving service quality. Skilled in scheduling staff and mastering point of sale systems, consistently optimizing operational efficiency and team performance. Forward-thinking FOH Manager with proven track record of leading dynamic teams and delivering exceptional customer experiences. Proactive in identifying opportunities for improvement and driving initiatives to enhance service quality. Possesses articulate communication skills and excels in fostering positive, energetic work environment. Committed to achieving operational excellence and exceeding business objectives.
Overview
5
5
years of professional experience
Work History
FOH Manager/Beer Buyer
Jack Browns Beer & Burger Joint
Auburn, AL
07.2023 - Current
- Handled complaints from customers professionally while ensuring their satisfaction was achieved.
- Conducted regular meetings with management team to discuss strategies for improvement of services and products offered.
- Provided exemplary customer service while interacting with guests on a daily basis.
- Recruited qualified candidates for open positions through various methods such as job postings and interviewing processes.
- Identified areas of improvement in order to optimize efficiency levels throughout the restaurant.
- Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.
- Maintained key item stock levels and wrote or expedited purchase orders.
FOH Trainer
Applebee's Bar & Grill
Auburn, AL
05.2022 - 07.2023
- Identified potential development opportunities by observing staff interactions with customers and providing constructive feedback.
- Created detailed job aids and reference materials for use in training sessions.
- Provided personalized coaching support to help employees develop new skills or refine existing ones.
General Manager
Guthrie's Chicken
Auburn, AL
01.2021 - 05.2022
- Conducted regular on-site assessments of employee performance to identify areas of improvement and provide feedback to enhance productivity.
- Developed and implemented effective training programs for new employees to ensure that they had the necessary skills and knowledge to perform their duties effectively.
- Built and maintained relationships with vendors and suppliers.
- Recruited team members to maintain adequate staffing levels.
- Provided coaching and mentoring support for employees at all levels of the organization.
- Monitored store performance and identified opportunities for improvement.
- Assessed team member performance through formal reviews leading to promotions or terminations as necessary.
- Created policies, procedures and guidelines for staff members' daily operations.
Pet Care Specialist
PetSmart
Montgomery, AL
07.2020 - 01.2021
- Performed daily cleaning of kennels and other areas of the facility as necessary to maintain a healthy environment for the animals.
- Ensured that all safety protocols were followed while handling animals in order to minimize risks associated with potential injuries or illnesses.
- Socialized pets through attention, play and positive reinforcement.
- Monitored health of each animal and immediately reported abnormalities or behavioral changes.
- Utilized effective communication skills when interacting with pet owners about their animal's health needs.
Skills
- Scheduling staff
- Guest relations
- Complaint handling
- Point of sale systems
- Training and coaching
- Health and safety regulations
- Quality control
- Time tracking
- Conflict resolution
- Hiring
- Employee scheduling
- Restaurant operations
Timeline
FOH Manager/Beer Buyer
Jack Browns Beer & Burger Joint
07.2023 - Current
FOH Trainer
Applebee's Bar & Grill
05.2022 - 07.2023
General Manager
Guthrie's Chicken
01.2021 - 05.2022
Pet Care Specialist
PetSmart
07.2020 - 01.2021