Summary
Overview
Work History
Education
Skills
Work Availability
Languages
Timeline
AssistantManager

Aliah Smith

East Orange,NJ

Summary

Results-oriented Administrative professional with many years of managing data entry, request processing, secretarial skills, customer service, great communication, leadership qualities, and project management tasks in corporate environments.

Overview

19
19
years of professional experience

Work History

Request Processor

The MCS Group
01.2019 - Current
  • Received and reviewed incoming documents and materials.
  • Entered HIPAA-approved request into the company database for efficient and secure record retrieval.
  • Participated in continuous training initiatives, staying up-to-date on relevant regulations, policies, and best practices within the processing field.
  • Reduced errors with meticulous attention to detail and thorough review of documentation.
  • Contributed to the achievement of department goals through consistent high-quality work.

Customs Brokerage Administrative Assistant/ Data Integrity Specialist

JF Hillebrand USA
11.2015 - 08.2018
  • Sufficiently register all foreign manufacturers with the US Food and Drug Administration (FDA).
  • Transmit all ISF paperwork with US customs using Editrade (EDI).
  • Properly handle moderate invoicing and voucher submission using the FLOW system.
  • Train new administrative employees and also maintain appropriate spreadsheets using Microsoft Excel.
  • Trace the location and availability of containers on the water, at the port, on the rail or delivering to final destination.
  • Prioritize and distribute contents of the company’s general inbox, arrival notices, invoices, alerts and general correspondence. 
  • Obtain data from various sources and input the information into the system for daily report distribution to the operations department.
  • Responded to customer requests via telephone and email.

Senior Account Secretary

Choice Transportation Inc.
10.2010 - 11.2015
  • Handle payroll, bank accounts, tax preparation procedures, and bid contracts.
  • Submit attendance and driver logs to the Board of Commission and schedule inspection for all school vehicles monthly.
  • Meet regularly with administrators to address procedures, new requirements, rules and regulations.

Customer Service Representative

Ricoh Americas (via Kelly Services)
10.2008 - 09.2010
  • Process monthly invoices and credit memos using Oracle OS.
  • Research and respond to questions/inquiries from contract holders by telephone, email, and written correspondence.
  • Prepare status reports or other summaries and analysis as requested by management.

    • Provider Services Representative

    Horizon Blue Cross Blue Shield of New Jersey
    08.2005 - 07.2008
  • Create and update Portico (PNO) systems training manual for new employees and contract consultants.
  • Train and support Provider Services and Credentialling personnel in current system usage and maximum efficiency.
  • Maintain and update professional physician accounts utilizing Nasco, Qblue, Credpro/ PNO systems.
  • Provide dedicated phone support within Provider Services, responding to requests and complaints in an expedient and professional manner.

    • Education

    Associate of Science - Social Science

    Essex County College
    Newark, NJ
    2013

    Real Estate License - Real Estate

    Professional School of Business
    Milburn, Nj
    2018

    Skills

      • Administrative Organization
      • Data Entry
      • Payment Processing
        • Client Relations
        • Sales Support
        • Customer Resolutions

    Work Availability

    monday
    tuesday
    wednesday
    thursday
    friday
    saturday
    sunday
    morning
    afternoon
    evening
    swipe to browse

    Languages

    English
    Native or Bilingual

    Timeline

    Request Processor

    The MCS Group
    01.2019 - Current

    Customs Brokerage Administrative Assistant/ Data Integrity Specialist

    JF Hillebrand USA
    11.2015 - 08.2018

    Senior Account Secretary

    Choice Transportation Inc.
    10.2010 - 11.2015

    Customer Service Representative

    Ricoh Americas (via Kelly Services)
    10.2008 - 09.2010

    Provider Services Representative

    Horizon Blue Cross Blue Shield of New Jersey
    08.2005 - 07.2008

    Associate of Science - Social Science

    Essex County College

    Real Estate License - Real Estate

    Professional School of Business

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    Aliah Smith