Aliana Guifarro
New London,USA
Summary
Motivated professional with extensive experience in customer service, sales and administrative tasks.
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
6
6
years of professional experience
Work History
Lube Technician
Valvoline Instant Oil
New London, CT
08.2025 - Current
- Performed oil changes and fluid checks to ensure vehicle performance and customer satisfaction.
- Assisted in maintaining cleanliness and organization of work areas and equipment.
- Trained new technicians on safety protocols and service procedures.
- Conducted thorough inspections of vehicles to identify potential issues before service completion.
Customer Service Cashier
Dunkin' Donuts
New London, CT
01.2024 - 08.2024
- Processed customer transactions quickly and accurately using point-of-sale systems.
- Assisted customers with product selections and inquiries, enhancing overall satisfaction.
- Maintained cleanliness and organization of workstations to ensure efficient operations.
- Trained new team members on cash handling procedures and customer service standards.
Associate
Ocean State Job Lot
New London
12.2022 - 10.2023
- Verified credit card charges against purchase receipts for accuracy.
- Reported any discrepancies or errors in pricing or inventory levels to management.
- Encouraged customers to sign up for loyalty programs or store credit cards.
- Provided customer service support for inquiries, complaints, and returns.
- Handled incoming calls from customers regarding orders or other inquiries.
- Answered customer questions and provided store information.
- Built relationships with customers by providing friendly customer service
Beach Associate
Ocean Beach
New London
05.2022 - 10.2022
- Cleaned and maintained a pristine beach environment by regularly removing debris and trash, resulting in a 30% reduction in pollution levels
- Responded to beach emergencies promptly and effectively, administering first aid to injured guests and ensuring their safety, resulting in a 100% incident-free season
- Implemented innovative landscaping techniques to enhance the visual appeal of the beach, including planting colorful flowers and installing attractive seating areas, leading to a 20% increase in positive guest reviews
- Assisted visitors and helped set up events for the community
Customer Service
CVS
Torrington
03.2020 - 04.2021
- Managed cash register operations with 100% accuracy, processing an average of 200 transactions per day
- Implemented efficient inventory management system resulting in a 20% reduction in out-of-stock items and a decrease in customer complaints by 25%
- Assisted with unloading and stocking merchandise, maintaining shelves with an average accuracy rate of 98%
- Answered customer inquiries over the phone and through email.
- Provided customers with product information and resolved their issues in a timely manner.
- Assisted customers in navigating the website, placing orders, and completing payments.
- Resolved customer complaints regarding services or products in a professional manner.
Education
Diploma -
New London High School
New London01-2020
Skills
- Payment management
- Complaint Handling
- Product Sales
- Customer Engagement
- Team Collaboration
- Call Control
- Customer Relationship Management
- Fast-paced environment adaptation
- Problem solving
Timeline
Lube Technician
Valvoline Instant Oil
08.2025 - Current
Customer Service Cashier
Dunkin' Donuts
01.2024 - 08.2024
Associate
Ocean State Job Lot
12.2022 - 10.2023
Beach Associate
Ocean Beach
05.2022 - 10.2022
Customer Service
CVS
03.2020 - 04.2021
Diploma -
New London High School