Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ryder Prevost

Conroe,tx

Summary

Developed technical skills and systematic approach to problem-solving in fast-paced automotive environment. Demonstrates attention to detail and commitment to maintaining equipment and ensuring optimal performance. Seeking to transition into new field, leveraging mechanical knowledge and customer service capabilities.

Thrives in high-pressure kitchen environment, developing strong multitasking and time-management skills. Adept at maintaining high standards of food quality and safety while working collaboratively with team members. Looking to transition into new field by leveraging culinary expertise and commitment to delivering excellence in any role.

Offering strong candidate for automotive repair with eagerness to learn and grow in dynamic environment. Brings understanding of mechanical principles and ability to quickly grasp and apply new concepts. Ready to use and develop diagnostic skills and tool proficiency in role.

Overview

3
3
years of professional experience

Work History

Lube Technician

Take 5 Oil Change
05.2024 - 08.2024
  • Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
  • Kept shop areas neat, clean, and free of safety hazards.
  • Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
  • Greeted customers and answered questions about oil changes and other services.
  • Maintained a clean and safe work environment, adhering to all safety regulations and protocols.
  • Enhanced customer satisfaction by providing timely and efficient oil changes and preventative maintenance services.
  • Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
  • Assisted coworkers when needed to ensure smooth operations during peak hours or when dealing with challenging situations.
  • Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.

CSR Supervisor

Texas Petroleum Group
10.2023 - 04.2024
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Developed and implemented performance metrics to monitor and evaluate CSR team success.
  • Promoted a positive work environment by fostering open communication among the CSR team members.
  • Spearheaded quality assurance initiatives, leading to consistent delivery of excellent customer service standards.
  • Leveraged data analytics tools to identify trends and patterns in customer interactions, informing strategic decision-making processes within the company.
  • Managed high-volume call center operations, ensuring timely responses to customer inquiries.
  • Facilitated regular training sessions for the CSR team, ensuring their skills remained current and relevant in the industry.
  • Conducted regular performance reviews for continuous improvement of CSR team members.
  • Oversaw escalated customer concerns, providing satisfactory resolutions in a timely manner.
  • Managed complex cases involving multiple stakeholders while maintaining professional demeanor and focus on resolution goals.
  • Increased team efficiency by providing ongoing coaching, feedback, and support to CSR representatives.
  • Coordinated schedules to ensure optimal staffing levels during peak call volume periods.

CSR

Circkle K
05.2023 - 10.2023
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.


Cook

Avyas Pizza
02.2021 - 03.2022
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prepared food items in compliance with recipes and portioning control guidelines.

Education

No Degree - Engineering Mechanics

Klein Oak
Spring, TX

Skills

  • Customer service
  • Dependable and responsible
  • Problem-solving
  • Tire changing and rotation
  • Fluid checks
  • Oil changes
  • Safety checks
  • Vehicle inspection
  • Replacing parts
  • Power tools
  • Multi-point inspection
  • Oil change expertise
  • Battery replacements
  • Inspecting vehicles
  • Battery installation
  • Safety compliance
  • Customer relations
  • Belt inspection
  • Tools and equipment handling
  • Tire damage repair
  • Tire rotations
  • Call center experience
  • Customer focus
  • Complaint handling
  • CRM software
  • Active listening
  • Critical thinking
  • Microsoft outlook
  • Conflict resolution
  • Professional telephone demeanor
  • Relationship building
  • Computer proficiency
  • Data entry
  • Payment processing
  • Documentation
  • Office equipment proficiency
  • Scheduling

Timeline

Lube Technician

Take 5 Oil Change
05.2024 - 08.2024

CSR Supervisor

Texas Petroleum Group
10.2023 - 04.2024

CSR

Circkle K
05.2023 - 10.2023

Cook

Avyas Pizza
02.2021 - 03.2022

No Degree - Engineering Mechanics

Klein Oak

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