Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alianna Quesada Chavez

Hialeah,FL

Summary

As a Senior Universal Banker at City National Bank, I’ve built a strong track record of strengthening customer relationships and helping clients find the right financial solutions. Fluent in both English and Spanish, I enjoy connecting with people from all backgrounds and working closely with my team to meet goals. I’m skilled at using banking tools to make processes more efficient and always stay focused on compliance. Above all, I’m committed to delivering excellent service and contributing to a positive, high-performing team environment.

Overview

6
6
years of professional experience

Work History

Senior Universal Banker

City National Bank
Hialeah, FL
08.2024 - Current
  • Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
  • Strengthened customer relationships with proactive communication and timely resolution of queries or concerns while identifying opportunities to cross-sell additional financial products and services.
  • Promoted banking services to clients, increasing product awareness and engagement.
  • Collaborated with relevant departments when necessary for the prompt resolution of problems encountered during banking transactions.
  • Performed teller duties accurately, including deposits, withdrawals, check cashing, and loan payments.
  • Assisted clients in the platform with services such as opening accounts, wire transfers, CD modifications, online banking transactions, etc.
  • Mastered computer software of Salesforce, Dovenmuehle, Microsoft Excel and Word, etc.
  • Trained new staff on operational procedures and best practices in banking services.

Team Member

Target
12.2022 - 01.2024
  • Demonstrated proper guest interaction techniques while gaining valuable insight into their needs, enabling me to provide exceptional care in a timely manner.
  • Cross training experience in multiple departments like Guest Services, Drive Up, Pick Up, and FLEX (Fulfillment) during tenure as Cashier.
  • Answered phone calls regarding inquiries about products or services.

President

Mu Alpha Theta
Hialeah, FL
01.2019 - 06.2023
  • Established a clear set of rules and guidelines for the club operations.
  • Partnered with other organizations and clubs on joint projects, such as fundraising efforts and coordinated math competitions.

Education

Bachelor of Arts - Psychology

Florida International University
Miami, FL
12.2025

Skills

  • Proficiency in English and Spanish
  • Time Management
  • Customer Service
  • Cross-Selling
  • Positive Attitude
  • Cash Handling
  • Collaboration and Teamwork
  • Banking Software

Timeline

Senior Universal Banker

City National Bank
08.2024 - Current

Team Member

Target
12.2022 - 01.2024

President

Mu Alpha Theta
01.2019 - 06.2023

Bachelor of Arts - Psychology

Florida International University

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