Brian Henao
Union City,NJ
Summary
Highly motivated professional with four years of banking experiences. Seeking for a position where I can utilize my knowledge improve operations, increase profitability, and enhance growth.
Overview
16
16
years of professional experience
Work History
Senior Universal Banker
Provident Bank
Rochelle Park, United States
09.2021 - Current
- Led projects and analyzed data to identify opportunities for improvement.
- Ability to work with a wide variety of personalities in a professional manner
- Stablish rapport by asking questions, developing trust and making recommendations based on customer needs. Ensure customer requests are successfully completed and go above and beyond to exceed expectations
Universal Banker
Provident Bank
10.2017 - 09.2021
- Used a consultative sales approach to develop and expand new and existing customer relationships while growing Book of Business.
- Assist in training branch personnel and ensuring all customer service, operational, and sales expectations were adhered too.
- Managed all aspects of branch loan pipeline by assisting in the collection of pending customer documents through phone and mail correspondence.
- Responsible for maintaining branch in operational excellence through daily, weekly, and monthly reviews of all reports and documents.
- Deliver exceptional customer services.
- Through helping customer meet their financial needs.
- Also resolving escalated issue and ensure clients satisfaction.
Manager
Envigado Restaurant
West New York, NJ
03.2008 - 10.2017
- Efficiently manage the restaurant personnel to ensure excellent customer service.
- Organize and manage staff scheduling to make sure the needs of the business were met on a daily basis.
- Lead, train and develop new staff to ensure adherence to the expectations of the business and while remaining in compliance with all health codes.
- Diligently create a hiring process for the business; conduct the interviewing and hiring process of new staff.
- Supervised costs and events to make sure the budgets were never surpassed.
Office Assistant
EA Services
Guttenberg, NJ
03.2014 - 12.2014
- Maintain customer accounts, mailed customer statement for outstanding balances.
- In charge of collecting customer feedback making sure customers were satisfied, in the event of a dissatisfaction, arduously create a plan of action to correct issues.
- Scheduled client appointments and followed through with the follow up process.
- Assisted office with payroll calculation and distribution.
Skills
- Customer Services,
- Multitasking
- Sale
- Time Management
- Ability to tech and mentor
- Fluent in Spanish
- Proficient in Microsoft
- Communication Skills
Timeline
Senior Universal Banker
Provident Bank
09.2021 - Current
Universal Banker
Provident Bank
10.2017 - 09.2021
Office Assistant
EA Services
03.2014 - 12.2014
Manager
Envigado Restaurant
03.2008 - 10.2017
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