Alianna Serra
Allentown,PA
Summary
Detail-oriented customer service professional with experience in order fulfillment, team leadership, and customer support. Proven ability to communicate clearly, manage multiple task accurately and maintain high service standards in fast-paced environments. Promoted to Lead role based on reliability, accuracy, and leadership skills.
Overview
3
3
years of professional experience
Work History
PFS Team Lead
Giant Food Stores
Allentown, PA
11.2024 - Current
- Oversaw daily department operations to ensure accurate and timely order fulfillment.
- Trained and supported team members on procedures, quality standards, and efficiency
- prioritized and assigned orders to meet deadlines and customer expectations
- Collaborated with management and other departments to support workflow and service goals.
PFS Shopper
Giant Food Stores
Allentown, PA
11.2022 - Current
- Processed customer orders with a high level of accuracy and attention to detail
- Communicated clearly with customers regarding product availability and substitutions
- Used order management systems and mobile applications to track and complete orders
- Met productivity and quality standards in a fast-paced environment.
- Delivered consistent, professional customer service
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
Education
High School Diploma -
Common Wealth Charter Academy
Allentown, PA06-2024
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Team Leadership
- Time management
- scheduling
- communication
Timeline
PFS Team Lead
Giant Food Stores
11.2024 - Current
PFS Shopper
Giant Food Stores
11.2022 - Current
High School Diploma -
Common Wealth Charter Academy