Alianne Sainvil
Boynton Beach,FL
Summary
Highly trained professional talented in customer service. Analytical problem-solver seeking customer service representative position to apply expertise and enhance care. Well-qualified Personal Care worker skilled in delivering top-quality home care support. Effective at ambulating patients, meeting personal grooming needs and administering medications. Detail-oriented in maintaining clean and organized personal areas to support daily living safety. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Home Health Care Aide
Auracal Senior Home Care
11.2022 - Current
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Customer Service Coordinator
Braman Motor Cars
09.2021 - 03.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Monitored and reported on trends in customer interaction to evaluate processes and capitalize on improvement opportunities.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Coordinated logistics for customer orders.
Customer Service Associate
Unity Tax & Financial Services
01.2019 - 08.2021
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided information regarding charge accounts.
Server
Lakes Restaurant
06.2018 - 01.2019
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Checked identification for minimum age for sale of alcoholic beverages.
- Answered customers' questions, recommended items and recorded order information.
Customer Service Cashier
Braman Honda Of Palm Beach
09.2016 - 05.2018
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Counted money in drawers at beginning and end of each shift.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
Resident Services Coordinator
Kings Pointe Homeowners Association
01.2008 - 07.2016
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Developed and created programs and monitored effectiveness against individual participant needs.
- Worked with senior case managers to coordinate team development activities and trainings.
- Assisted [Job Title] with researching grants and grant writing tasks.
- Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Associate of Arts -
Palm Beach State College
Lake Worth, FL05.2021
Skills
- Customer Service and Assistance
- Client Relationships
- Customer Implementation Support
- Stress Management
- Team Goals
- Dining Customer Service
- Food Sales and Promotion
- Strong Telephone Etiquette
- Service Recommendations
- Creole Interpreting
Certification
- CHHA - Certified Home Health Aide
Languages
Creole
Native or Bilingual
Timeline
Home Health Care Aide
Auracal Senior Home Care
11.2022 - Current
Customer Service Coordinator
Braman Motor Cars
09.2021 - 03.2022
Customer Service Associate
Unity Tax & Financial Services
01.2019 - 08.2021
Server
Lakes Restaurant
06.2018 - 01.2019
Customer Service Cashier
Braman Honda Of Palm Beach
09.2016 - 05.2018
Resident Services Coordinator
Kings Pointe Homeowners Association
01.2008 - 07.2016
Associate of Arts -
Palm Beach State College
- CHHA - Certified Home Health Aide
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