Alianys Alfalla Bello
Fort Worth,TX
Summary
Accomplished Everyday Banker at Wells Fargo, adept in cash management and fostering strong customer relationships. Demonstrated excellence in team coaching at Victoria's Secret & PINK, enhancing staff productivity and customer loyalty. Proven track record in elevating service standards and operational efficiency, with a keen focus on relationship building and customer relationship management. Experienced with financial analysis, customer service, and risk management. Utilizes strong analytical skills and in-depth financial knowledge to provide effective banking solutions. Track record of fostering client relationships and enhancing team performance through collaborative efforts. Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records.
Overview
2025
2025
years of professional experience
Work History
Everyday Banker
Wells Fargo
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Responded to day-to-day compliance questions from management and staff.
- Raised overall branch performance metrics through effective coaching techniques aimed at improving staff efficiency and productivity.
- Developed strong relationships with clients to better understand their financial needs and goals.
Sales Associate / Team Lead
Victoria's Secret & PINK
12.2022 - 08.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Led employee relations through effective communication, coaching, training, and development.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
Server Shift Leader
IHOP
06.2022 - 09.2022
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
Education
Watson High School
Fort Worth, TX05.2022
Skills
- Cash Management
- Relationship Building
- Team Coaching and Training
- Customer Relationship Management
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate / Team Lead
Victoria's Secret & PINK
12.2022 - 08.2024
Server Shift Leader
IHOP
06.2022 - 09.2022
Everyday Banker
Wells Fargo
Watson High School