Alyssa Ybarbo
San Antonio
Summary
Results-oriented banking professional experienced in handling customer needs. Skilled at maximizing client satisfaction and bank profits by utilizing persuasive communication skills, in-depth product knowledge and hands-on customer service abilities.
Overview
4
4
years of professional experience
Work History
Everyday Banker
Wells Fargo
San Antonio
06.2023 - 07.2025
- Problem Solving
- Computer Skills
- File claims on lost/stolen debit cards
- Attention to detail
- Reassurance
- Educated customers on banking products and services available.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with team members to ensure compliance with policies.
- Resolved customer complaints through effective communication and problem-solving.
- Developed strong relationships with clients to enhance customer satisfaction.
- Provided customer service to bank clients, answering inquiries and resolving complaints.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Helped customers understand and use mobile applications and online banking.
- Coordinated with other departments regarding customer requests or disputes resolution.
- Achieved or exceeded personal sales goals on consistent basis.
- Advised customers on bank products, services and financial planning options.
- Modified, opened and closed customer accounts.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Assisted clients with account inquiries and financial transactions.
Customer Service Representative
Spectrum
San Antonio
01.2021 - 08.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided exceptional customer service to ensure customer satisfaction.
- Collected deposits or payments and arranged for billing.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Updated databases with new and modified customer data.
- Assisted customers with inquiries and resolved issues effectively.
Education
Southern Careers Institution
San Antonio, TXSkills
- Customer relationship
- Customer service
- Financial advising
- Account management
- Claims processing
- Computer skills
- Multitasking
- Mathematic skills
- Problem solving
Timeline
Everyday Banker
Wells Fargo
06.2023 - 07.2025
Customer Service Representative
Spectrum
01.2021 - 08.2024
Southern Careers Institution