Rylan Dykema

Sioux Falls,SD

Summary

Experienced banking professional with a strong background at Wells Fargo, focusing on customer service and account management. Proven track record in fostering client relationships and delivering product education. Proficient in cash handling and cross-selling, consistently driving client satisfaction and loyalty through effective service delivery.

Overview

years of professional experience

Work History

Everyday Banker

Wells Fargo

06.2025 - Current

Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Developed and maintained strong customer relationships, providing exceptional service and advice.
Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
Educated customers on features and benefits of banking products and services.

ICF Press Operator

Benchmark Foam

08.2024 - 06.2025

Maintained strict adherence to safety protocols, ensuring a safe working environment for all team members.
Performed regular maintenance on press machinery to optimize performance.
Supported continuous improvement initiatives within the department through constructive feedback and proactive problem-solving efforts.
Promptly removed completed loads from press.
Multi-tasked to keep all assigned projects running effectively and efficiently.
Loaded and positioned raw materials in loading and feeding mechanisms.
Assisted in training new press operators, sharing expertise and best practices to ensure smooth onboarding and skill development.
Increased production output by implementing effective time management techniques and prioritizing tasks accordingly.

Sandwich Artist

Jimmy Johns

05.2020 - 08.2023

Greeted guests, promoted specials, and took orders.
Operated the cash register with accuracy, ensuring proper handling of transactions.
Kept workplace clean and organized in line with restaurant policies.
Increased speed of service through effective multitasking and time management skills.
Collaborated with team members to maintain a smooth workflow during busy hours.
Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.

Cashier

Street Corner Urban Market

06.2021 - 07.2023

Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Assisted customers with returns, refunds and resolving transaction issues.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

High School Diploma -

Central High School

Aberdeen, SD

Associate of Science - Business Marketing/Management

Lake Area Technical College

Watertown, SD

05.2023

Skills

Customer service
Cash handling
Creative thinking
Cash management
Product promotion
Cross-selling expertise
Consumer banking
Customer education
Developing customer relationships
Money transfers
Educating clients
Account servicing
Money handling

Timeline