Alia Zakaria Helwa

Dental Receptionist

Premier Dental

09.2021 - 09.2022

Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
Provided excellent customer service to create positive experiences and build patient trust.
Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
Helped patients complete necessary medical forms and documentation.
Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
Adhered to strict HIPAA guidelines to protect patient privacy.
Managed patient billing processes for timely, accurate payments.
Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
Completed new patient registrations in software to create accurate and comprehensive records.
Collaborated with team members to maintain an organized inventory system for dental supplies and office materials.
Managed accounts receivable duties by timely invoicing patients for services rendered while tracking payments received or outstanding balances due accurately.
Received and routed laboratory results to correct clinical staff members.
Placed new supply orders, managed inventory and restocked clerical spaces.

Summary

Overview

Work History

Dental Receptionist

Education

International Business Cert.

Bachelor of Arts - Communications: Human Relations & Interpersonal C.

Skills

Accomplishments

Certification

Languages

Interests

Timeline

Dental Receptionist

International Business Cert.

Bachelor of Arts - Communications: Human Relations & Interpersonal C.

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