Alic Schumacher
Kansas City,KS
Summary
Detail-oriented team player with strong organizational skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Cullum & Brown
Lee's Summit, MO
07.2024 - 01.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Air Compressor Technician
Air Capital Equipment
Wichita, KS
07.2022 - 07.2024
- Promoted energy conservation efforts by optimizing air compression systems for maximum efficiency while minimizing environmental impact.
- Improved equipment efficiency by conducting regular compressor maintenance and troubleshooting tasks.
- Optimized compressor performance by fine-tuning settings and calibrating instruments accordingly.
- Effectively communicated with clients regarding project progress updates or potential delays to ensure transparency throughout the process.
- Sustained production output, promptly responding to emergency breakdowns and restoring equipment functionality.
- Leveraged strong analytical skills to interpret complex technical information from schematics, blueprints, and manufacturer guidelines for accurate compressor system installations.
- Reduced downtime, skillfully diagnosing and resolving complex compressor issues.
Soldier
Army
08.2020 - 08.2023
- Increased unit readiness by regularly assessing personnel performance and providing constructive feedback for improvement.
- Maintained physical fitness levels to meet demanding operational requirements and ensure optimal performance under challenging circumstances.
- Contributed to humanitarian efforts when required providing aid distribution assistance or medical support during natural disasters or other crisis situations.
- Enhanced operational efficiency by maintaining thorough records of personnel, equipment, and supplies.
- Mitigated risks by conducting thorough safety assessments and implementing appropriate measures.
- Conducted regular maintenance of equipment and vehicles, ensuring maximum reliability and readiness for mission-critical tasks.
- Maintained required level of proficiency in use of firearms.
- Improved team cohesion by conducting regular training exercises and fostering a supportive environment.
Education
High School Diploma -
Maize Sr High School
Maize, KS 08.2015 - 05.2019
Skills
Electrical understanding
Customer Relations
Problem-Solving
Task Prioritization
Professionalism
Analytical Skills
Attention to Detail
Relationship Building
Time Management
Effective Communication
Adaptability and Flexibility
Reliability
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Cullum & Brown
07.2024 - 01.2025
Air Compressor Technician
Air Capital Equipment
07.2022 - 07.2024
Soldier
Army
08.2020 - 08.2023
High School Diploma -
Maize Sr High School
08.2015 - 05.2019