Jeremiah Morales
Santa Ana,CA
Summary
Highly motivated and willing to learn individual focusing to get into the Automotive industry, providing the company and customer with reliable service and quality work. I am eager to apply my academic knowledge, and expand my hands on experience to become an aspiring Automotive Technician driving the industry forward.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Stater Bros
Garden Grove, CA
05.2019 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Automotive Experience
August 2021 to current
- Hands on training at school facility and home
- performed oil changes/ tune ups
- repair and replace vehicle components such as brakes, suspension parts, engine components, and transmission internals
- inspection of vehicles for proper operation
Education
Some College (No Degree) - Automotive Technology
Santa Ana College
Santa Ana, CASkills
- Customer Service
- Parts Replacement
- Changing Oil
- Vehicle Inspection
- Troubleshooting Skills
- Brake Systems
- Suspension Systems
- Strong Work Ethic
- Electrical Understanding
- Safety Awareness
Certification
- Engine Service Cert
- Chassis Service Cert
- Drive Train Cert
- Alternative Powertrain Cert
- Electric/Hybrid Vehicle Cert
Timeline
Customer Service Representative
Stater Bros
05.2019 - Current
Some College (No Degree) - Automotive Technology
Santa Ana College